Anantara Mui Ne Resort

I arrived in Mui Ne to celebrate Tet/Chinese New Year, having first gotten a room at the Anam Mui Ne just a few minutes drive away. Due to the festival rush, they had no rooms after a few days and I had to move out to the Anantera Mui Ne. Both hotels were at similar price points, but the entire service approach was very different. For the entire time at the Anam, I could choose what to spend and where to eat, and there were even discounts on the spa treatments. At the Anantera, I was told that I had to sign up for a mandatory New Year gala dinner on the 31st which cost almost US$70. To be sure, that is the normal price for a dinner buffet, but the main thing is guests were not given a choice. As long as you stayed on that day, you would need to foot the bill. Later, I found the room unsatisfactory. There was a blockage of the shower drainage, causing the water to accumulate and not recede even after overnight, plus an unpleasant smell that originated from the shower area. The sofas had stains. However, the biggest problem was that the king bed was not a true king bed, being combined with two smaller beds and leading to serious lack of back support. When I asked to cut short my stay from 3 nights to 2 nights, I was told that I would not be refunded. Most reprehensive for me, the hotel staff that I spoke with kept passing the buck around when I asked who could authorize the refund. When Trip.com tried to help and asked the hotel staff, they constantly lied about the situation, saying to Trip.com that I agreed to waive my refund and/or I was being upgraded to a villa, when nothing of that sort happened and both suggestions were obviously mutually contradictory. Ultimately I decided my physical and mental health was more important and I went back to the Anam Mui Ne after securing a room, losing a very expensive one night's stay at the Anantera on top of the compulsory dinner. Maybe it was the Tet festival which led to B Team handling this, but someone really dropped the ball. This was a two three star experience at best.

Anantara is a small piece of paradise in MuiNe. The hotel resort is well prepared to take tourists from all over the world, relaxing is a must. As soon as you arrive while waiting you are welcome with a relaxing massage and wonderful staff helps you around. If you are visiting MuiNe, Anantara is the right place for you, wonderful breakfast options, clean beach and warm cozy rooms. Special thanks to the detailed service from Ms. Thao deputy GM, Ms. Dung that took care of our room, Ms Huyen that helped us before arriving and each person from the hotel that always greeted us with a smile and a helping hand.

Super breakfast with more options that you can think of. Worth the price.

很好，牌子在這裏呢 服務保持連鎖的一貫水準 早餐特別好吃新鮮 還有kid club 每天上午11點和下午1點 體驗了越南春捲的製作，做完之後可以帶回房間，也可以託管小朋友在裏面 玩遊戲 和聽英文故事，有專門的託管人員。

我們訂了兩間房，不是最低價的基礎房型，但是被安排入住的確是最差的房間！麪靠馬路和大門口，似乎是門衞室！房間設施老舊，特別是空調，發出無法忍受的噪音！前台接待客人的所謂“管家”，竟然坐在大堂沙發（客人就坐的）旁的邊桌上和客人溝通，非常不可思議，隨意到極點，難道是越南的服務特色？！最無法容忍的是，牙刷等竟然不是一次性包裝，令人細思極恐！幸好有攜程的完美售後服務，才使得我們的度假情緒不至於很糟糕！第一次入住安納塔拉品牌，感覺很不好！

酒店的公共區域是美好的，餐廳、酒吧、泳池、小童樂園（有點小）都很美好，工作人員非常熱情，面帶微笑，服務到位，聽取意見。但是房間裏面傢俱比較老舊，床品還是不錯的，睡着睡服，但是廁所裏面下水不順暢，下水道的味道比較重，所以整體感覺打折扣。這個酒店的兩房泳池別墅，房型沒有公共區域，衹要兩個房間疊加，真的非常不適合，感覺就是進門上炕的感覺。同行親朋好友一起炕上聊會？呵呵