All Iron Hostel

Horrible experiencia. No sabría ni por dónde empezar. La primera noche me desperté con UN MONTÓN DE PICORES en el cuerpo y granos de picadas. Hablé con el chico que había en recepción, explicándole amablemente que quizás tenían chinches y su única solución fue cambiarme las sábanas. LO TÉTRICO EMPIEZA AHORA que ese mismo día al volver por la noche de dar una vuelta uno de los trabajadores (supuestamente el VIGILANTE) me estaba esperando con LAS LUCES APAGADAS y empezó a echarme en cara la queja que yo había puesto, se me encaró y me increpó hasta que me metí en la habitación (todo a oscuras). Salí de la habitación con un amigo porqué no quería ir sola al baño y nos lo encontramos en el pasillo donde SIGUIÓ PERSIGUIÉNDONOS e increpando nos a oscuras y no dejó (literalmente) que mi amigo me acompañara al baño. Se esperó que yo saliera y ahí empezó de nuevo a increparme ya más VIOLENTAMENTE, cosa que yo ya le contesté y al discutir se me encaró y empezó a decirnos que el hacia boxeo y que había trabajado de segurata, que cuidado con él que no iba a poder poner una queja porqué todo pasaba por él. Nos metimos en la habitación mientras el nos seguía increpando detrás y casi no dormimos pensando que entraría. A la mañana siguiente hablé con una chica que había en recepción para poner una reclamación y explicarle todo y él se quedó detrás escuchando todo lo que hablábamos y pasó por detrás mío y me empujó. La chica se negó a darme la hoja de reclamaciones diciendo que no tenían (cosa que es ilegal) y básicamente que vale, que si quería que escribiera en una hoja lo que había pasado y ella se lo daría al jefe (que supuestamente no estaba). Literalmente el hotel del terror. Tienen a un trabajador VIOLENTO Y AGRESIVO, lo saben y no hacen nada.

The shower place had some bugs so I wasn’t happy about it but still it is worth the price and the staff were really friendly. I would definitely go again when I visit Bilbao.

The only suggestion I would give it is to leave the kitchen open. They close the kitchen with a lock at 23:00 and if you arrive late after an excursion, you can not eat or warm anything up because the microwave is inside the kitchen. I would suggest ONLY locking the food that the hostel offer guests but the fridge and microwave shouldn't be locked. I had to leave the food I had bought for my way to the airport because I put it in the fridge and it turned up to be that the kitchen did not open till 8:00 am

Other than the place being clean and cheap (though not cheap enough for the quality), not a place I recommend. First, when I came to check in, the person at the desk was showing someone around, saw me, and ignored. No “just a minute” or “I’ll be with you in a sec”. Small, but usually you’re at least acknowledged. The bed and sleep were fine but have headphones if you’re a light sleeper. The shower is a timed shower. So, you have to press the button to keep it on which doesn’t allow it to warm up. (Just hold it down for awhile and you’ll get some lukewarm water). People were allowed to sleep on the sofas in the public space. The breakfast didn’t open til about 810 (the kitchen stays locked from 1045p until then). I was rudely told to wait when I just wanted some hot water for my personally brought coffee. A few things that occurred which aren’t directly the hostel’s fault but just gives some insight: a guy taking a number two with door wide open, a guy washing his feet in the sink where you brush your teeth, a couple in the male shower together in the morning, a guy walking around in his underwear back and forth in the public areas, music on in main areas all day. Needless to say, I ended my stay early.

We just needed a place for one night and that was the cheapest option in Bilbao at that time, plus it had breakfast included and good reviews on Booking. I was too optimistic with the location, which is not their fault but mine :) It's located a bit outside of the centre, still walkable distance (maybe like 20min) and it did offer a nice view, especially at sunset. They did say they have a terrace but it is literally a small space with a table and a few stools in front of the entrance. The girl at the reception was really nice, she showed and explained us everything and made sure we were comfortable in the room. We slept in a 10-bed room, so I understand that there's no privacy really but I did find the layout of the beds quite smart actually and it did give more privacy than in other hostels I've stayed in. The mattress was not very comfortable but after having slept in a tent the nights before, it was ok. They have big lockers (bring your own lock or rent one from the reception) with a plug inside. Everything was very clean. They had a nice "living room" where you could sit and read or play chess but no food/drinks allowed in that area. The kitchen was big but only had 2 (portable) stovetops which I found way too few for so many people. Luckily we didn't have to wait too long to cook but I imagine if the hostel is full and everyone wants to cook, there will be a waiting line. The breakfast they offer is basic - cereals, toast, coffee, milk, sweets, jam - but I thought it was ok. Fruits would have been good and milk for vegans as they only had cow milk but 3 different kinds. All in all, I would come here again, nice staff, very clean and quite.

I'd like to give this a higher review but unfortunately I had a couiple things stolen from me. Luckily they were expendable, including some hair gel and a full bag of walnuts, but it makes me wodner what worse could have happened if I had left my passport of wallet out, or did not bring a padlock with me for my locker. Made me not feel very great. However, the laundry service, staff (shoutout Eliot), free breakfast, and loung area made up for this fault. It is also near El casco viejo, but it requires a good walk up a hill. But grocery storee is nearby which is super appreciated. Bring your own towel because you have to rent one here.