WorldMark Big Bear Lake

They lost it, or somebody on the staff stole a package that Ontrack delivered at the reception. I called before I arrived asking if I could use their address to send some packages containing gloves and snow clothes for my family; they said yes, I could use their address. When I arrived, there was a missing box, "the one with the most expensive items." First, they said there was no delivery; I showed them that the delivery company said they delivered the package at the front desk. One of the ladies there told me that she returned a big white box to UPS because there was not enough room to keep the box; I told her that Ontrack, not UPS, delivered the package and asked why she never called me. She said she tried to call me many times. The next day, I went to the room manager and the general manager to tell them what this young lady told me. They said they did not even have my phone since I had made the reservation with a third-party agency, but who did this lady know that the missing box was white and big? I wondered why she was so nervous when she said it to me. This place does not have a video camera in the reservation area, and they do not keep a record of deliveries. BE AWARE OF THE DELIVERY ANY PACKAGE AT THE FRONT DESK

What a place to stay in Big Bear. Cabin feel, very nice facilities. Check in was a breeze, and the ladies at the front were all more than friendly and very helpful. Five star all the way….

Great stay! Our only complaint is that you can hear every move the person staying upstairs makes. Maybe they were wearing cement shoes!? But this is the best place we’ve stayed at in Big Bear!

Excellent property has everything you need and awesome jacuzzis. Huge game room for kids. Big condos!!

I checked in with my family of 5 at 12:30am. Front desk/security was fast to help get me checked in. Staff super friendly. Rooms really nice and clean and big. I would definitely come back!!

had plenty of games for the famiy to play in the area and even boardgames in the front office i definitely willl be coming back again

A very spacious place. There was plenty of room for the 5 of us. The location was also very close to stores and small hiking trails. We will definitely return.

My family and I enjoyed our two night stay. A lot to do at the hotel. We plan on returning again soon.

Complete kitchen facilities, very clean and maintained. Issues with heater and tv quickly attended to after a phone call to desk. Comfortable beds and pillows.