Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt

Проживание в отеле было комфортным, но служба обслуживания номеров позволяла себе три дня забыть о вечернем сервисе. Постельное бельё меняли раз в три дня…, но улыбаются и вежливо обещают .

全新裝修，乾淨安靜，服務意識強，餐廳無敵海景，沖浪愛好者的天堂

We stayed for 3 nights. I am a ******* platinum member and they had an upgrade available but the check in staff couldn’t agree with each other to give us upgrade. The big elderly lady with big black glasses was rude and obnoxious refused that France didn’t care about ******* members, only if I booked with AMX I could get upgraded. Room was ok, bathroom was very small, for $1000 a night not worth it at all. The view of the beach was nice which we paid for it, otherwise very old dated hotel but looks glamorous. Our friends had a large suite but they were not happy with the smell of old dated wood. Service was ok, staff , most of them as rude as they could be. Breakfast was good but again staff are rude and slow. Dinner was good but not great for a Michelin star. Area around the hotel are nice and charming, lots of shops and restaurants. Overall it would be a nicer stay if there wasn’t so much attitude around.

All the staff and in particular Emma of the Concierge have been great and very helpful in sorting out a problem and getting us to the airport when our rented car had broken down. Many thanks again

This hotel has perfected the art of service. From the moment we stepped out of our car until three days later when we left, every single interaction with staff was impeccable. I was more often than not addressed by my name (how do they keep track?!), and the balance they have struck between formal and welcoming is truly amazing. Easily the finest hotel experience I’ve ever had.

Exceptional service, highly welcoming staff, and an unbeatable location. The rooms are stunning and spacious, and dining here is truly a memorable experience. I will come back again.