Premier Inn London Bexleyheath

Sorry we you are made to sleep in a small bed because the call centre doesn't understand or give you what you ask for, simple twin room, I tried to change it online but it blocked the request, not good

Nisha and Ajitha have been really good. I will stay again. Will come back. Maybe needs a refurb but otherwise all good…..

This hotel is in need of a refurb . It is not like the usual standard you get from a premier inn . The first room I was offered stunk … I could not even explain what the smell was but they moved me to another room which was better . Very poor standard of Maintainance and cleanliness . I did remark to the receptionist they needed better cleaning staff. Bathrooms very old and dated lots of mould and limescale on the taps . Also you have to ask for your room to be serviced . I did that this morning at 10.00 and got back from a trip at 13.00 and the room was not serviced . It will be interesting to see is that gets done . My parents have an access room … despite booking weeks in advance they did not locate us on the same floor ! Breakfast was ok better on the Friday with attentive staff but Saturday disappointing … very slow at replenishing the hot food . All in all I would not recommend staying here until considerable refurbishment has been undertaken . One of the receptionists was very helpful to us

The staff - what few there are there now - are very pleasant, but service in the restaurant is poor - with the exception of Tommie, who tried his best (and always does). He appeared to be the only one working when I had my evening meal; he did apologise that I had to wait 45 mins after ordering, which is an unacceptable time to wait. My room was ok - a bit shabby, and very dated, but the bed was comfortable and the air con worked.

Plug sockets were literally hanging off the walls. Poorly ventilated even with air conditioning on. View was of a weird alley space. Air conditioning kept switching off. Stained carpet, pillows were like cardboard. Location was the only good thing about it.

Lovely warm welcome from Jo; just what you need after a day of moving boxes to a second floor flat. As ever, the room was spotlessly clean and the bed comfortable. ………………………………………………………………………………………………………………………………………………………………..,,,,,,