Novotel London Canary Wharf

Only stayed for 1 night but had a really good experience. First impressions were amazing as we were greeted by Francesca who was very friendly and made us feel welcome. She said she would upgrade us to a better room for no added price (we didn’t ask). Everything was very clear and easy to navigate. The room was better than I even imagined with a great view of the London eye and London Bridge. Would definitely return.

Best location and excellent service

I'd not personally booked an accessible hotel room before but with this I didn't feel judged or anything for my invisible disabilities when checking in. It was amazing being able to sit on a chair with the rain shower right above my head. The shower was a large walk in one. The room was a short walk from the lifts, a lot of others I have to walk a bit of a distance to my room so this was another plus. Clean, comfy room with all that was needed for our short stay including a mini fridge with water waiting for us when we arrived.. My friend and I really enjoyed the pool and saunarium where we used a jet stream to make the swim more of a challenge. It's something I'd love to use a lot since my arthritis makes working out difficult. The saunarium wasn't as dry as saunas I've been to so I could stay in longer, I could've even fallen asleep in there 😆 All staff we encountered were very friendly. Great location close to nice restaurants and the o2.

We had a lovely stay at Novotel Canary Wharf for our wedding anniversary, plan to come here every year

I recently had the pleasure of staying at Novotel Canary Wharf, London on May 3rd 2024, and I wanted to take a moment to commend the exceptional service provided by one of the staff member, Marina Stan. Having stayed at the hotel a few times before, I can confidently say that Marina stands out as one of the best. From the moment I arrived, she was incredibly welcoming, nice, and elegant. Her professionalism and warm demeanour truly made my day. What truly stood out was her thoughtful gesture of upgrading my room from an Executive room to an Executive suite. This upgrade made my stay even more enjoyable and exceeded my expectations. Marina’s attention to detail and commitment to providing outstanding service has left a lasting impression on me and my partner. I highly recommend this hotel and want to extend my heartfelt thanks too for making this stay particularly memorable. I look forward to returning in the future!

Would not return