The Swallow Falls Inn - the Inn Collection Group

As a local, we went for a pint on the way home from Betws, to check out a new place we can visit. People have said the parking signs were obvious, am not sure I would agree. It was pooring with rain and no one at the bar told us. The company refuse to help you appeal a parking charge, even if you have evidence that the 25 minutes spent in the car park was in their bar with a bank statement. A rip off and made worse by the lack of support putting it right. £70 for 2 drinks and will never go back. Is a shame, as we need more places that aren't focussed on ripping off local people.

What a pleasant surprise The Swallow Falls Inn is! We love our dogs, two well behaved Collies who could have been made more welcome by the staff at The Swallow Falls. We had lunch which was very tasty and out two Collies had a bowl of sausages each! The food is very nice, be patient as it's all freshly cooked to order, well seasoned and very tasty. We both had pie and mash, probably the best pie and mash we have had for some time. Service is good, nice ambience and very affordable. You will not be disappointed.

Very disappointed with the Inn Collection Group. Totally inflexible and uncaring — dealing with their admin team felt like talking to a bot. Unfortunately, my ferry was cancelled 5 days before my expected arrival so I was unable to travel. I informed the hotel immediately, yet they hid behind their seven-day cancellation policy, refused to move my booking, and kept 100% of my money, even the breakfast I had paid for !! I will never use this company again.

Came here for a Sunday lunch, 2 adults and 1 child. Ordered 1 standard roast, 1 large which was £3 extra and a kids meal. Food arrived quickly and the regular and large roast were exactly the same. 2 roast potatoes, 3 slices of meat and a Yorkshire. On questioning this with a waitress she assured me that it was correct but she would take the large away and query it. She came back and said it was correct but had added extra veg and potatoes to it as it didn’t seem fair! Still not £3 worth of extras and left feeling ripped off!

We met some friends here for lunch. The food was lovely. The big problem was parking. You have to register your car registration number and you are given a two hour period of free parking. The car park was empty. The woman at the bar was sure that we could extend this for a further two hours if necessary. Close to the end of our two hour period I went back to extend our parking period but couldn’t do so. We hadn’t finished our leisurely lunch but the manager felt that two hours was ‘quite enough time’. Summer visitors get longer as service times are longer. The manager decided to book us into the car park as overnight guests. We stayed and had two more rounds of drinks. The restaurant needs to realise that whilst it is busy with visitors in the summer it is locals who help hospitality businesses survive the winter. I don’t feel that any of us will be rushing back.

Recently renovated and in its first season we visited for lunch. We are local to this popular tourist venue and so have avoided it during peak season. This was our first visit. It has been renovated to a high standard, pleasant decor and nice comfortable feel. We ordered food and drink. All was very good. We opted for the lite bites options. Food was nice and of good quality. Arguably a little pricey - but quality was good, so no issue. The issue comes with the carparking. They use RingGo to manage their carpark. Being opposite the very popular tourist spot of Swallow Falls, I suppose this is understandable. There are several car park notices on the carpark, but lets just say, if you dont know to look for them, they are not very obvious and they are in small print. There are no large signs indicating you have a maximum of two hours. You are not made aware of the two hour limit by the staff either. Fortunately I am very well aware of carpark management companies. We registered the cars. After a nice lunch we wanted to stay and enjoy more drinks. Going to reception to extend the car parking, we were told we couldn't. We were further told by the manager, that 2 hours was more than enough for lunch. After some insistence on our part, the manager reluctantly registered us as guests, meaning we could stay and enjoy drinks without a £100 fine. Just left a bad taste, and we may not return, which is a shame - because businesses here need local support during off season.