Hotel in zona Gpscentrobetim, Betim

Ottimo personale. Hotel con camere piccole ma confortevoli. Purtroppo ho trovato una barata nella camera. La camera era pulita, ma probabilmente non è stato detetto correttamente. Non aveva nemmeno carta nel bagno, ho dovuto chiedere alla reception. Il caffè del mattino è molto completo, il parcheggio è un po' stretto, se è pieno.

Acqua voglia molto caro, fuori dal normale. Travesti cattivi, buon letto, buona camera spazio, bagno piccolo. Caffè mattina fantastico! Garage cortesia e buono. N torneremo.

Such a wonderful time spent at Hilton Garden inn! After almost 30 years without visiting my hometown I was greeted with a wonderful team! Thank you so much for making sure I was comfortable! You guys did everything to accommodate me ,to make me happy as I went to say my last goodbye to my mother… Thank you for everything you all did for me! In this time of sadness. I left happier than when I arrived! Everything was the way I expected: such a clean rooms! Spacious, slept like a angel! No noises at all! Amazing shower! (Just how I like) Felt like a waterfall! All though our language is português, everyone English spoken! So Awesome! Not to mention the beautiful city view! I consider now my HOME. Can’t wait to go back in a different circumstances and be able to enjoy all the amenities! Thank you!!! Muito obrigada!!! All the best, Juliana Melo

Summary: Novotel BH provides a comfortable stay, with an excellent on site restaurant, but some service quality issues with the front desk staff take the shine off the experience. The good: Room: room is large compared to other Novotel I have stayed at recently. Big, comfortable bed and a large, hot, high-pressure shower. Excellent black out curtains and in room AC. Nice views of the city as well and surrounding hills. I got to enjoy a spectacular lightning storm on my last night. Restaurant: the on site restaurant is excellent, so much so I left a seperate review for that. Sebastiao and the restaurant team are fantastic and so was the food. Housekeeping: thank you to the team for their excellent service each day. Including leaving me a nice note when they heard my guest was unwell the night before and provided new towels and sheets on request without any issues. The bad: Accor status recognition: there was no recognition of my gold status on check-in and the welcome gift was a strange keychain/bottle opener; rather than the standard water or food item that I would have much preferred. A welcome note was left in the room, but in Portuguese. Front desk: check-in was a rough experience. When I arrived there were four staff, none who were serving customers and they all nudged each other while giggling to gesture for someone else to serve me. This property does share an entrance with the adjacent Ibis Budget - from this experience I thought I may have entered the wrong hotel. There is extremely limited English spoken by the front desk staff as well, my check in was conducted via grunts and nods. Keycard: thankfully not as bad as my recent experience at the Novotel in Rio, but my keycard stopped working twice during my three night stay - forcing me to waste time going to the front desk. Conclusion: with some retraining and enhancements to the service provided by the front desk, this hotel could easily become a four star rating. Right now, it’s just average in my opinion.

Poor experience, 1. The room reserved in advance was not available. 2. The window was broken, allowing direct light into the room without blackout. 3. The air conditioning doesn't turn off the light due to the control not being standard for the machine. 4. Being on the top floor, the noise from the elevator machine is clearly audible, providing a unique experience that, unfortunately, is worth it 👊. 5. To conclude, the snacks from the minibar were already pre-consumed and left in the same place. A rather peculiar situation 🤨. Maybe the trend will catch on, huh... Worst hotel experience in Brazil, and this is my first Google review. Room with an issue: 801. Top floor, first tower. Want an adventure? Just come and camp ⛺️.

Infelizmente eu realizei uma reserva errada e a trip não me reembolsou mesmo Pedindo com antecedência. Me ligaram umas 3x mas só funcionário falando em inglês e eu não falo inglês.

La stanza è comoda e le strutture sono complete.Ma la salute deve essere migliorata, la risposta dell'inducente stradale è molto lenta, come la foto è nera.La direzione della stanza al sesto piano non è chiara.Ma in generale soddisfatto, il servizio è molto buono.Si consiglia di stare.