Marshall Meadows Manor House

What a great stay we had! Beautiful hotel in stunning setting. Staff all friendly and room with a seaview! We had just one night here. Booked with travel zoo. The 2 course meal with lots of choices was very good. The only negative was we had booked table for 7pm and with no starters our food didn’t arrive until after 8pm. Tasty breakfast in room with sea view. Would certainly return!

Stayed at this hotel for a one-night deal with DBB via Travelzoo. The choice of any starter and main from the menu was fantastic value. The starters were like main courses! The ribeye steak was a supplement of £3 but clearly would have been much more at other hotels. The service was first class and every staff member polite and friendly. The Northumbrian breakfast was very well presented, piping hot and we had to skip lunch! The rooms have been recently refurbished and generally in good order. Small issue is the condensation on the windows probably due to leaking sealed glass panels but the rooms were nice and warm so did not become an issue. We added a £10 tip to the dinner bill when signing for extras. However, after check-out we noted that the item is showing as ‘miscellaneous’ which is then split into £8.33 VAT-base and £1.67 tax? This implies that we purchased an extra and that the funds might not be given to the staff. We believe tips are not subject to vat (unlike obligatory service charges) and the staff fund receives the full value. Perhaps the funds are placed fully in the tip funds of course and this is an administrative error, especially as the staff deserved the tips. If not an error, then perhaps the Management can check this out with their accountants as handing over too much VAT is not what any business should aspire to! I think in future, in all restaurants, we will just hand cash to the staff with an assumption that it is shared of course. Interesting topic generally.