Burgblickhotel

Great room with very comfortable beds, very convenient situation (15 min by foot to the center of Bernkastel-Kues), parking spots available and one of the best breakfasts in terms of choice and quality.

This looked great on paper, and could have been as great as the restaurant in the building, but no. In regards to customer service this place misses the mark, big time! On arrival the male worker had a toddler on the reception desk. The pierced lady worker was on her phone, and seemed torn apart in between staying on the phone or attend to guests. During check in we asked for a place to eat, she had no idea if anything was open. This time of year is off season in the region so a little bit of actual knowledge would have been nice. However, after spending the afternoon outside in the area we return, and asked about hitting the winebar. It was 5pm, basically everything in the village, including the old town, was closed and she says: we open at 6pm. Case closed! This is where service minded people would have offered us a solution, but not this woman. Instead we spent 3h in the hotel room emptying the "mini bar", before heading for dinner. The room was fairly clean, has a paper thin door, but to get the automatic light on in the hallway leading into it one need to flap around ones arm to get the switch to take action. The pillows are a joke, and at breakfast the ordered hard boiled eggs sprayed out like lava cakes. So no, for sure this was not our cup of tea.

The location and rooms are actually quite good - the same is true for the breakfast. But the hotel really needs to do something about the soundproofing of the door. My room (11) was located next to the staircase (as many rooms are) - and it felt like the door was made of thin paper. This makes it hard to get a good nights rest - unless you are deaf.

A great hotel with nice rooms and very friendly a**osphere. The breakfast buffet was just fantastic. Walking distance across the bridge to the old town. But we recommend a walk to the vinyards just above the hotel. The hotel offer both wine tasting and do also sell wine. There is no elevator so if staircases is a problem you are in for a challenge.

Very clean, quiet and modern hotel. Well located. The breakfast is good and extensive.

Excellent restaurant.

The room was updated but for us the bed was to hard and now elevator But anyway we are pleased with the service and specially the breakfast service The hotel are located on the other side of the river but that was good due to low noices etc Overall a good hotel with value for the money And easy parking that was free

God beliggenhed - god restaurant både morgen og aften

Nettes Personal