Royal Hainaut Spa & Resort Hotel

Superbe hôtel. Très belle piscine. Le personnel est à votre service et aimable que ce soit à l'accueil ou dans les restaurants/bar. La chambre était également agréable si ce n'est qu'il faut un peu de temps pour la chauffer étant donné la hauteur du plafond. Gros soucis de facturation pour nous car l'hôtel nous a débité le solde du séjour alors que tout avait été réglé lors la réservation. Après plusieurs réclamations à l'hôtel, trip.com est intervenu pour régler efficacement le problème.

酒店是翻新建築的概念非常有趣.房間浴室很大，但非乾濕分離，走水的設計不太合理，而且因為身處硬水區，洗頭的經歷不太愉快. 但服務同埋其他的設施都不錯！

My husband booked this as a surprise for my 40th birthday. Absolutely stunning place; the way they’ve married the old and the new so seamlessly. We had a lovely suite and the cleaners have to be applauded. Being a mum of two young boys, the thought of all the beautiful glass and mirrors and metal being covered in fingerprints just made me fully appreciate just how clean the place was. I didn’t see one single cobweb in the whole place! The bath robe and slippers were lovely. We stayed for two nights, had a couples massage and ate at the hotel for dinner breakfast and one lunch. It’s a shame that the beautiful building is let down by the service. You definitely don’t get more simply by paying more. The massage felt rushed and they washed their hands and tidied up very noisily the instant they were done which ruined the relaxing mood. The food was lovely but the time it takes to get the attention of the waiting staff is rather silly so we had to wait for our drinks and to order our food and get plates cleared. The pool was also far too chilly! We asked for a memory foam pillow (as per a previous guests tip) but we were ignored the first time then told the second time they didn’t have any. They did send a better pillow after an hour. My husband had also told receptionist it was my fortieth, on the Sunday, but there was no celebration or anything special which seemed a shame. All in all, we have stayed at far superior places and for a lot less money so wouldn’t recommend and wouldn’t visit again.

Beautiful stylish hotel in beautiful surroundings. Beautiful decor with chandeliers everywhere. Comfortable and clean rooms. Service in the bar lounge was rather slow.

Overpriced parking, spa only open until 6 p.m., problematic room cleaning, clearly the price is far too high compared to the quality of the service. Highly dissatisfied with this establishment.

We really enjoyed our stay at the Royal Hainaut Spa & Resort Hotel! Thank you very much and see you soon!!