Cerchi un hotel vicino al seguente luogo di interesse: Ostbahnhof Station? Fatti ispirare da viaggiatori reali.

Berlino: hotel consigliati per te

Scopri i nostri hotel di tendenza vicini a: Ostbahnhof Station

5 stelle

Hotel Luc, Autograph Collection
4.5/564 Recensioni

Hotel Luc, Autograph Collection

Berlino|2.98km dal Ostbahnhof Station
TLDR: The Hotel Luc met minimum expectations of a luxury hotel, but its management failed to address a simple incident, ultimately impacting a very meaningful trip, during which I got engaged. When planning my recent trip to Berlin, I debated between Hotel Luc and the Westin, ultimately choosing the former. Unfortunately, my experience at Hotel Luc has left me regretting this decision. A luxury boutique hotel should excel in room decor, cleanliness, accessible amenities, and courteous staff. However, what truly sets a luxury hotel apart is its management's ability to provide tailored service to guests in handling incidents or requests. So what happened? I got engaged on this trip and wanted to capture the moment in photos around Berlin. Excitedly putting on my favorite cotton dress shirt, I used the hotel iron on the cotton setting. Shockingly, the iron burned huge hole in my shirt, turning the fabric into plastic that stuck to the iron. Immediately, I reported the incident to the front desk, who directed me to email the manager. The manager’s response: “I am very sorry that your shirt apparently could not withstand the heat of the iron and was irreparably damaged. However, I regret to inform you that we are unable to offer you a refund/ reimbur*****t for this. The use of irons in the room is at your own risk and we are not liable in this case. As it concerns the rear collar area, I hope that you will receive goodwill from the manufacturer by explaining the situation and explicitly pointing out that you have only selected the lowest ironing heat - this may change the liability towards the manufacturer.” In summary, the hotel manager: - Refuses to admit the iron was faulty - Denied any liability - Shifted blame to the clothing manufacturer (Bonobos) - Suggests that I should lie to the clothing manufacturer about the iron setting Upon returning to the US, I filed a complaint with Marriott, which accidentally directed my complaint to the wrong hotel (Moxy). Despite the error, Moxy, an international Marriott brand, promptly offered reimbur*****t, no questions asked. When I corrected the mistake and told them it was the Hotel Luc that was liable, the Hotel Luc manager continued to deny responsibility. A few takeaways from this: - Stay at a larger international brand when traveling abroad for better support - The Hotel Luc failed to address common incident, refusing accountability, while an international brand quickly addressed the issue While the Hotel Luc met my minimum expectations of a luxury hotel, its management’s failure to address a simple request ultimately impacted a very meaningful trip.

Trova altri hotel

Viaggio di lavoro

Novotel Berlin Mitte
4.3/591 Recensioni

Novotel Berlin Mitte

Berlino|2km dal Ostbahnhof Station
In summary: Superb breakfast, good rooms, pretty good location (but there are better in Berlin), a few details could be improved. Good value for money. Accor has a huge range of hotels in Berlin, this is for them a midrange offering. The rooms are of reasonable size, I had a huge bathroom, minibar and room safe. Very clean. Bed surprisingly comfortable. Free wifi good enough for video streaming (there's also 'premium wifi' you can pay for). TV and heating controls fussy. Shower gel holder in the bathroom remained empty throughout my four day stay though there was liquid soap by the sink. Reading lights in room below average. Reception friendly, a little chaotic. The hotel restaurant is open in the evenings, snacks and drinks available after hours. Locked luggage storage next to reception. Breakfast is really nice - great coffee and fruit juice, all the rest as you would expect including some cold fish dishes. One level below an 'omelette bar' status but still pretty good for this price level of hotel. Location in Berlin Mitte is pretty good - they're two U-Bahn stations and several bus stops within a few minutes' walk, even though some of the bus schedules are a bit disappointing. Nikolaiviertel is 5 minutes walk away and if you increase your walking time to 15 minutes you can get to Alexanderplatz and Museuminsel easily enough. There are better location hotels in Mitte but it's quite OK really. Good value for money; rates vary quite a bit by day of the week (so if your travel days are flexible play around with your stay dates). I generally stay either more downmarket or more upmarket than this but it's interesting to see how a midrange hotel works - quite OK, though as often in this category of hotel proactive detail management doesn't get priority. I would recommend.

Trova altri hotel

Colazione

Trova altri hotel

Leggi le recensioni degli ospiti sugli hotel di Berlino

Stai cercando un hotel vicino al seguente luogo di interesse: Ostbahnhof Station? Confronta tariffe e recensioni delle camere per trovare il soggiorno ideale.
Hotel Klassik Berlin
3.5/529 Recensioni
This is , by far , the worst hotel I’ve ever stayed in . Let’s skip all the small things like rudeness of the personnel , lack of guiding signs and zero sound isolation . You can see something like this in many hotels , so I wouldn’t even bother . But when at 4 a.m. the door of you room suddenly opens and somebody walks in (!) , you realize that your choice of hotel was horribly wrong . Fortunately , it was just two drunk guys who missed their door and somehow opened mine with their card key . After realizing their mistake , they just laughed and went away . Without knowing what might come in their drunk heads (they could think that it would be funny to “pay a visit” to a neighbour) , I barricaded my door with chairs , then called the reception . The guy who was on the night shift was the ONLY person in that hotel that actually tried to help me . He apologized immediately , re-encoded my card key and even asked if I would like to change the room . As he already re-encoded the key , I said that there is no need for the change , but , still being nervous that somebody can open the room after I check out (I was staying for only one night) , I asked if somebody can check the room in my presence at 9 a.m. to be sure that there is no any damage done to it . He said it’s ok . Obviously , no one came to check it . At the reception there was another guy who knew nothing and were refusing to communicate pretending he doesn’t know English . After I finally explained him what happened , he asked if something was stolen from me . I said no . And then he replied : “ So what’s the problem then ?” Sure , somebody walking in your room in the middle of the night must be something completely natural . Even it was in the middle of the day , it’s still unacceptable . They call themselves a 3 star hotel , but cannot provide even the basics of safety . Fortunately , this time it end well . But is not your usual “bad hotel” experience . It is a situation that could lead to an actual crime ! I don’t even want to think what could happen if these two guys had bad intentions . Or what if instead of me there was girl or somebody with children . Very sad that I cannot put 0 out of 5 , because even 1 is too much for something like this .
The Social Hub Berlin Alexanderplatz
4.3/591 Recensioni
Per visitare Berlino ottima soluzione perché: -posizione ideale come punto di partenza per visitare l’intera città; -servizio colazione buonissima, specialmente se vi piace il salato, ristorante buono, ottimo servizio bar cocktail, servizio noleggio bicicletta perfetto per visitare e vivere al meglio Berlino; -prezzo, adeguato non troppo caro rispetto i prezzi della città, 12€ al giorno per l’affitto di tutta la giornata di una bicicletta sono i soldi spesi benissimo. Cose da migliorare secondo me: -sono alcuni aspetti del servizio del personale, che comunque è sempre gentile disponibile e trova sempre una soluzione, ma in alcuni casi mi hanno lasciato un po’ perplesso: quando a cena nel servirci il dessert, il ragazzo non hanno tolto i piatti delle portate precedenti, lasciando disordine e non riuscendo neanche lui stesso a trovare posto per poggiare il dolce in tavola, per quanto riguarda la pulizia della camera va bene ma qualche mattina non ci hanno svuotato i secchi della spazzatura; -l’uscita dal garge con le biciclette prese a noleggio va segnalata decisamente meglio, visto che neanche il personale di servizio ha saputo indicarci da dove passare; -le porte automatiche andrebbero regolare meglio se è possibile, perché essendo molto pesanti sbattono rumorosamente e la notte è un continuo rumore, a qualcuno potrebbe dare molto fastidio. Tutta via non sono cose gravi specialmente per il personale che è molto attivo, molto presente ed è un punto di forza di questo hotel. La struttura è molto bella e gli spazi comuni sono veramente stimolanti, rappresentano molto bene la città
IntercityHotel Berlin Ostbahnhof
4.2/599 Recensioni
E' un tre stelle dalla struttura austera che ricorda un pò la vecchia DDR. Ambienti, spazi e arredi sono ben proporzionati e congruenti con un tre stelle. Plus: la carta di libera circolazione sui mezzi pubblici (fino in aeroporto col S9), i facili collegamenti con le S-bahn e gli autobus (fermate di fronte o quasi), costo della stanza per due 70 euro. Minus: frigobar in funzione ma vuoto, breakfast a 13 euro a persona (ma buono), lo scarico della doccia mezzo otturato. Manca il bidet ma questo era atteso... Tornassi a Berlino riprenoterei.
Schulz Hotel Berlin Wall at the East Side Gallery
4.2/579 Recensioni
After staying in October last year for an unplanned night I spent two separate nights in early January at this hotel. Initially check in be a bit of a faff with getting their app etc etc and that can be initially an off putting thing. When you have done it then fine as it is always there on your phone and then check in etc becomes easy. The staff there are really great and I left a sentimental belonging behind and they were so helpful but I did manage to,return and collect it. The food such as the pulled pork burger was superb and service was prompt and friendly. It is a great place and I would recommend it to anyone staying in Berlin for a few days. It is also so convenient as Berlin Ostbahnhof is literally on the other side of the road!
Amano East Side
4.2/546 Recensioni
Hotel assolutamente bellissimo. Pulizia senza spot e decorato con gusto. Il personale parla inglese eccellente e sono stati amichevoli, ma efficienti. Il piccolo sconvolgimento di noi chiedere un check-out tardivo alle 17:00, ma il fatto che fosse stato messo a termine alle 17:00 significava che dovremmo tagliare la giornata per tornare all'hotel e così via. Una delle principali ragioni per la prenotazione di questo hotel è stata l'uso della barra del cielo, però, a causa di un evento privato che era stato chiuso. Questo era piuttosto deludente e leggere altre recensioni, sembra accadere molto. Quindi sicuramente qualcosa da considerare se prenotare. Le letti erano molto confortevoli. La doccia era potente con acqua calda. L'aria condizionata funzionava bene e era molto necessaria. Avrebbe potuto avere un piccolo frigo per tenere l'acqua dentro? Infatti, se arrivassimo a Berlino, ci rifletteremo sulla prenotazione, perché era un ottimo soggiorno!
Moxy Berlin Ostbahnhof
4/546 Recensioni
Il personale è fantastico e tutto molto gentile e utile che è raro per Berlino / Germania. Le camere sono pulite e funzionali. La colazione è buona. Grande valore per soldi. La posizione non è sorprendente, ma ehi, il resto è grande e abbastanza vicino per arrivare da qualsiasi parte con il trasporto.

Domande frequenti

Informazioni di viaggio locali

Prezzo più alto1.669 €
Prezzo più basso34 €
Numero di recensioni23,559
Numero di hotel3,597
Prezzo medio (giorni feriali)201 €
Prezzo medio (fine settimana)250 €