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Hotel Luc, Autograph Collection
4.5/563 Recensioni

Hotel Luc, Autograph Collection

Berlino|1.39km dal Jewish Museum
TLDR: The Hotel Luc met minimum expectations of a luxury hotel, but its management failed to address a simple incident, ultimately impacting a very meaningful trip, during which I got engaged. When planning my recent trip to Berlin, I debated between Hotel Luc and the Westin, ultimately choosing the former. Unfortunately, my experience at Hotel Luc has left me regretting this decision. A luxury boutique hotel should excel in room decor, cleanliness, accessible amenities, and courteous staff. However, what truly sets a luxury hotel apart is its management's ability to provide tailored service to guests in handling incidents or requests. So what happened? I got engaged on this trip and wanted to capture the moment in photos around Berlin. Excitedly putting on my favorite cotton dress shirt, I used the hotel iron on the cotton setting. Shockingly, the iron burned huge hole in my shirt, turning the fabric into plastic that stuck to the iron. Immediately, I reported the incident to the front desk, who directed me to email the manager. The manager’s response: “I am very sorry that your shirt apparently could not withstand the heat of the iron and was irreparably damaged. However, I regret to inform you that we are unable to offer you a refund/ reimbur*****t for this. The use of irons in the room is at your own risk and we are not liable in this case. As it concerns the rear collar area, I hope that you will receive goodwill from the manufacturer by explaining the situation and explicitly pointing out that you have only selected the lowest ironing heat - this may change the liability towards the manufacturer.” In summary, the hotel manager: - Refuses to admit the iron was faulty - Denied any liability - Shifted blame to the clothing manufacturer (Bonobos) - Suggests that I should lie to the clothing manufacturer about the iron setting Upon returning to the US, I filed a complaint with Marriott, which accidentally directed my complaint to the wrong hotel (Moxy). Despite the error, Moxy, an international Marriott brand, promptly offered reimbur*****t, no questions asked. When I corrected the mistake and told them it was the Hotel Luc that was liable, the Hotel Luc manager continued to deny responsibility. A few takeaways from this: - Stay at a larger international brand when traveling abroad for better support - The Hotel Luc failed to address common incident, refusing accountability, while an international brand quickly addressed the issue While the Hotel Luc met my minimum expectations of a luxury hotel, its management’s failure to address a simple request ultimately impacted a very meaningful trip.
Rocco Forte Hotel de Rome
4.5/565 Recensioni

Rocco Forte Hotel de Rome

Berlino|1.5km dal Jewish Museum
During my recent stay at Rocco Forte Hotel de Rome in Berlin, I was immersed in a world of elegance, luxury, and impeccable service. This historic hotel, nestled in a prime location near Unter den Linden, exceeded my expectations in every aspect, making it an unforgettable experience. Upon entering the hotel, I was immediately struck by its grandeur. The tastefully restored neoclassical building seamlessly blends its rich history with modern amenities, creating an ambiance of timeless sophistication. The opulent lobby with its high ceilings, marble floors, and exquisite artwork set the tone for an extraordinary stay. The guest rooms at Rocco Forte Hotel de Rome are a true sanctuary of comfort and style. The spaciousness and meticulous attention to detail make each room a haven of tranquility. The plush furnishings, sumptuous bedding, and state-of-the-art amenities provided a luxurious retreat after a day of exploring the vibrant city. The elegant design, combining contemporary elements with classic touches, added a touch of refinement to the overall experience. One of the highlights of my stay was the exceptional level of service provided by the hotel staff. From the warm welcome at check-in to the attentive assistance throughout my stay, every interaction was marked by genuine care and professionalism. The staff members were knowledgeable, accommodating, and went above and beyond to ensure that all my needs were met. The culinary offerings at Rocco Forte Hotel de Rome are nothing short of exceptional. The hotel boasts a variety of dining options that cater to diverse tastes. From the refined Italian cuisine at the La Banca restaurant to the sophisticated cocktails served at the vibrant Bebel Bar, each dining experience was a culinary delight. The quality of the food, combined with the elegant ambiance and attentive service, created a memorable gastronomic journey. The wellness facilities at Rocco Forte Hotel de Rome are truly impressive. The luxurious spa and fitness center provide a haven of relaxation and rejuvenation. Whether indulging in a pampering treatment or working out in the state-of-the-art gym, guests can find solace and well-being within the hotel's serene atmosphere. In addition to its outstanding amenities, Rocco Forte Hotel de Rome is ideally situated for exploring the vibrant city of Berlin. Many of the city's iconic attractions, such as Brandenburg Gate and Museum Island, are within walking distance. The hotel's knowledgeable concierge team is always ready to provide recommendations and assistance to ensure that guests make the most of their visit to this culturally rich city. In conclusion, Rocco Forte Hotel de Rome is a true gem in the heart of Berlin. With its combination of historic charm, luxurious accommodations, exemplary service, and outstanding dining options, it provides a truly unforgettable experience. Whether visiting for business or pleasure, this hotel offers an oasis of elegance and sophistication that will exceed the expectations of even the most discerning traveler.

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Viaggio di lavoro

Courtyard by Marriott Berlin City Center
4.7/563 Recensioni

Courtyard by Marriott Berlin City Center

Berlino|0.89km dal Jewish Museum
This is a modern functional hotel (which we booked via BA holidays) apparently popular for conferences, so you get the picture. Four of us went for a city break. The hotel is well situated within easy walking distance of Gendarmenmarkt. Spittelmart U-bahn is 2 minutes away. Easy and welcoming check-in. Our rooms were comfortable and spacious. The bathroom had an excellent walk-in shower although the wash basin had the depth of a birdbath. What was surprising was the amount of wasted space in the bedroom with a great void between the bed and the door which could have been used for some proper drawers and shelves. As it was, there was only 1 drawer and 3 shelves, one of which was useful only if you were 2 metres tall (see photo). The wardrobe, if you could call it that, was an open hanging space, but it was situated at right angles to a padded seat (see photo) making accessibility difficult and there was only one chair in the room. Tea-making facilities were available but instant coffee only and powdered milk. We used to take a small jug of milk from breakfast and keep it in the fridge. There was a very good and comprehensive breakfast with just about everything one could want. As a morning tea drinker I cannot comment on the coffee which came from a machine, but there was an excellent selection of leaf teas. The hot food was OK, but nothing cooked to order so that eggs were either warm scrambled or hard boiled. Staff were very helpful and dishes promptly refilled. We didn’t use the restaurant for dinner as the menu looked pretty basic but there are restaurants within walking distance. All in all, nothing special but I would still recommend it for a short stay.
Novotel Berlin Mitte
4.2/588 Recensioni

Novotel Berlin Mitte

Berlino|1.36km dal Jewish Museum
In summary: Superb breakfast, good rooms, pretty good location (but there are better in Berlin), a few details could be improved. Good value for money. Accor has a huge range of hotels in Berlin, this is for them a midrange offering. The rooms are of reasonable size, I had a huge bathroom, minibar and room safe. Very clean. Bed surprisingly comfortable. Free wifi good enough for video streaming (there's also 'premium wifi' you can pay for). TV and heating controls fussy. Shower gel holder in the bathroom remained empty throughout my four day stay though there was liquid soap by the sink. Reading lights in room below average. Reception friendly, a little chaotic. The hotel restaurant is open in the evenings, snacks and drinks available after hours. Locked luggage storage next to reception. Breakfast is really nice - great coffee and fruit juice, all the rest as you would expect including some cold fish dishes. One level below an 'omelette bar' status but still pretty good for this price level of hotel. Location in Berlin Mitte is pretty good - they're two U-Bahn stations and several bus stops within a few minutes' walk, even though some of the bus schedules are a bit disappointing. Nikolaiviertel is 5 minutes walk away and if you increase your walking time to 15 minutes you can get to Alexanderplatz and Museuminsel easily enough. There are better location hotels in Mitte but it's quite OK really. Good value for money; rates vary quite a bit by day of the week (so if your travel days are flexible play around with your stay dates). I generally stay either more downmarket or more upmarket than this but it's interesting to see how a midrange hotel works - quite OK, though as often in this category of hotel proactive detail management doesn't get priority. I would recommend.
The Westin Grand Berlin
4.4/5108 Recensioni

The Westin Grand Berlin

Berlino|1.59km dal Jewish Museum
Pessima impressione già dal primo momento all’ingresso:2 poltrone consumate in una hall molto grande ma buia e poco illuminata l’albergo è in completo rifacimento e almeno due piani sono completamente chiusi per il rinnovo delle camere ma anche nei rimanenti piani molte camere sono in ristrutturazione:primo grande problema a noi è capitata una bella camera completamente rinnovata e moderna,a mia sorella una di vecchio tipo che dimostra tutti i suoi anni.Sarebbe serio che l’hotel facesse in fase di vendita una differenza di prezzo tra i due tipi di room ben diverse.per arrivare alla nostra è stato necessario salire al quinto piano fare un lunghissimo corridoio che porta a un piccolo ascensore di servizio che bisogna prendere per scendere al terzo piano e arrivare finalmente alla camera. Prima colazione molto deludente:la sala del breakfast è stretta e lunga con adiacente la zona dove sta il cuoco che prepara uova e omelette e di conseguenza i cattivi odori di fritto e cucina che impestano la sala.il buffet poco vario e di non eccellente qualità con croissant stopposi e pane poco fresco .Una palestra minuscola e indegna di un grande albergo e,colmo dei colmi se vuoi utilizzare la sauna devi pagare a parte 8 euro!Unica nota positiva che alla mia valutazione non fa mettere il minimo la gentilezza disponibilità e professionalità della responsabile del desk Alicia che con la sua attitudine veramente al top riesce a coprire le tante mancanze di un albergo che a mio parere deve fare molto per recuperare la sua fama.

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Colazione

Mondrian Suites Berlin am Checkpoint Charlie
4.2/5103 Recensioni

Mondrian Suites Berlin am Checkpoint Charlie

Kreuzberg Berlino|0.46km dal Jewish Museum
Stayed for 4 nights with my teenage daughter. We chose Mondrian Suites because we wanted the opportunity to make our own breakfast in the apartment. The suite was mostly as expected, with a small kitchenette with a stove, dish washer, microwave oven, coffee machine, cutlery for 2 persons, cups and crockery. A dining table with to chairs, and a sofa, coffe table and a large foot stool, in addition to a queen bed. The bathroom was small, but functional with nice Molton Brown products, a make up mirror and a hairdryer. The mattress was very hard, and I usually prefer it to be on the firm side, but this was a bit too hard, and took a couple of nights getting used to. The suite was nice and clean and had a nice little balcony that we really didn't use, but must be practical for smokers or for a night cap in the summer. Other than that the hotel has a mini training room with only an ellipse machine and a rowing machine, and a multigym and some manuals. Didn't use it. The hotel also lies in a quiet residential area with a nice garden on the back side. We didn't have breakfast at the hotel, but ate in the apartment two mornings and the other two we went to a really nice cafe just a street away called Junge Bäckerei. Warmly recommended. We had little involvement with the staff other than checking in and out, but the little engagement that we had was good. Absolutely recommend this hotel to others. Good value for money, centrally located and functional apartments. The U-bahn is a short walk away. Really recommend getting around Berlin with U and S-bahn. I use it A LOT when in Berlin. Easy to understand, informative boards and easy to change between lines. Einsteigen, bitte!

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Leggi le recensioni degli ospiti sugli hotel di Berlino

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Holiday Inn Express Berlin City Centre, an IHG Hotel
4.2/5131 Recensioni
Kreuzberg
Situato non lontano da Potsdamer Platz vicino a varie fermate U-Bahn e S-Bahn. Hotel nuovo e moderno con camere ordinate e ben pulite e letti comodissimi. Ottima e varia colazione, personale attento e gentile che parla anche italiano; ci hanno dato la camera prima dell’orario previsto per il check-in e ho visto che altri clienti hanno lasciato la camera dopo l’orario di check-out. Dentro l’hotel c’è un bar dove bere una birra fresca alla spina o, in alternativa, un apprezzato distributore di cubetti di ghiaccio self-service per rinfrescare le bibite comprate al supermercato che si trova di fronte all’hotel. Rapporto qualità prezzo super.
Ibis Berlin City Potsdamer Platz
3.8/557 Recensioni
Kreuzberg
Stayed here as we were going to a gig at Tempodrom and it’s really close. Was slightly nervous as there are some bad reviews on here, so here is my honest review. Staff were great. Friendly, super efficient and more than willing and able to speak in English if you really feel you cannot manage any German. Breakfast staff were helpful and friendly too. Rooms are perhaps a little dated but spotless and bed was made up daily with clean towels daily. Hotel is a 10-20 minute stroll from Potsdamer and there’s a u-bahn and bus stop over the road. I would recommend this ibis especially for events at tempodrom and sightseeing around Potsdamer
Relexa Hotel Stuttgarter Hof
4/524 Recensioni
Kreuzberg
Per un viaggio di piacere a Berlino ho trascorso quattro notti in questo bellissimo hotel. È vicino al check point Charlie, zona molto centrale e collegata con tutto. La camera era bellissima, curata nei minimi dettagli, il bagno piccolo ma altrettanto bello. La colazione non è inclusa ma vicino alla reception c’è a disposizione degli ospiti una macchina del caffè/cappuccino, un bollitore per il the e del succo che si può consumare gratuitamente sedendosi ai tavolini del bar. Il personale è gentilissimo e disponibile, abbiamo chiesto di alzare la temperatura in stanza e ci hanno dato un caldo bagno non potendo manipolare quella centralizzata. Ottimo, lo consiglio vivamente.
Courtyard by Marriott Berlin City Center
4.7/563 Recensioni
This is a modern functional hotel (which we booked via BA holidays) apparently popular for conferences, so you get the picture. Four of us went for a city break. The hotel is well situated within easy walking distance of Gendarmenmarkt. Spittelmart U-bahn is 2 minutes away. Easy and welcoming check-in. Our rooms were comfortable and spacious. The bathroom had an excellent walk-in shower although the wash basin had the depth of a birdbath. What was surprising was the amount of wasted space in the bedroom with a great void between the bed and the door which could have been used for some proper drawers and shelves. As it was, there was only 1 drawer and 3 shelves, one of which was useful only if you were 2 metres tall (see photo). The wardrobe, if you could call it that, was an open hanging space, but it was situated at right angles to a padded seat (see photo) making accessibility difficult and there was only one chair in the room. Tea-making facilities were available but instant coffee only and powdered milk. We used to take a small jug of milk from breakfast and keep it in the fridge. There was a very good and comprehensive breakfast with just about everything one could want. As a morning tea drinker I cannot comment on the coffee which came from a machine, but there was an excellent selection of leaf teas. The hot food was OK, but nothing cooked to order so that eggs were either warm scrambled or hard boiled. Staff were very helpful and dishes promptly refilled. We didn’t use the restaurant for dinner as the menu looked pretty basic but there are restaurants within walking distance. All in all, nothing special but I would still recommend it for a short stay.
Select Hotel Berlin Checkpoint Charlie
4.3/576 Recensioni
Kreuzberg
Hotel molto grande, pulito e lussuoso. Quartiere tranquillo, vicino a treni e autobus, al massimo 7 minuti a piedi. Cambio giornaliero di asciugamani, biancheria da letto e raccolta dei rifiuti.
Hotel the Yard
4.3/548 Recensioni
Kreuzberg
Sono sempre buoni a tornare qui.Sono un personale molto amichevole e molto pulito e valgono il denaro.

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