Sheraton Berlin Grand Hotel Esplanade

My experience was horrible. First of all we arrived at the hotel and they gave us a room that someone was staying in so we had to change , I met a couple in the elevator and she told me the same thing happened to them . Secondly there is no pool even though pictures clearly show the pool , the general feeling of the hotel is underwhelming rooms are not up to date ( maybe good enough in 2005 ) , service is not up to standard for what you expect from a Sheraton . Overall I think it’s good enough but not what you pay for , not what you expect from a Sheraton hotel

Overall not bad,can’t get a coffee on sunday before 11am at bar…just one small water for 2 people and for 2 days in the room… and not refunded of the deposit (100€) after one month.Not 5 stars quality

I really enjoyed during my stay

Pool was not working

連住六天，早餐變化不大，容易吃膩，位於市區，但沒有公共交通系統的喧吵，相對環境安靜乾淨，面對小溪可看到鵝在水中遊，唯一免費瓶裝水需與前檯索取，有時不太順利。

衞生，咖啡機水箱裏特別癢臟。 交通，離幾個景點都不遠，歐洲最大的商場走着十幾分鍾。挺方便。 服務，外國酒店就別想什麼服務。 設施：暖氣一點不熱，屋裡十分的冷。 離它不遠有個中餐，味道倒是不錯。