Recensioni su Hotel Indigo Berlin - KU'Damm

Where to begin? They provided a relatively clean room, if somewhat small for the price. Wi-Fi was difficult to connect to but eventually performed reasonably. I rented a bike from the hotel the first morning I was there, which it turns out was very old, incredibly heavy and had faulty brakes, which caused me to crash whilst out riding. As a result of the accident, I dislocated my shoulder and broke my arm and had to be hospitalised, completely ruining what was intended to be a relaxing holiday. I was told I wouldn't have to pay for the damage to the bike and then, lo and behold, they charged me at the end both for the bike repairs and then also for some random business taxes even though I was there on vacation and not for work. I was so exhausted I didn't challenge them at the time and wish I had. The reception staff were quite off overall and treated me very suspiciously, as if I was somehow faking my injuries, even though I was obviously in a large amount of pain. There was one young girl with dreads, in the breakfast area who was very friendly and helped me out but the majority of staff treated me with disdain. Yes, the hotel is in a great location but their overall customer service needs some major improvement.