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Select Hotel Berlin Spiegelturm
4.3/542 Recensioni

Select Hotel Berlin Spiegelturm

Berlino|0.89km dal Berlin Spandau Station
By the time this incident happened, I have already completed a 4 days stay in the hotel and was willing to increase my stay. For that purpose, I went to Mrs. Hausweld and asked to please consult the availability and the price of the rooms for extra nights. In response, I was told that the final price, including the city tax for 3 additional nights would be 350 euros with breakfast included. Consequently, I was willing to go along with that reservation and requested to pay by card. Afterward, then Mrs. Hausweld offered me the POS terminal to go along with the payment, and the amount ascended to 419 euros. Due to that unexpected difference, I kindly asked for an explanation and was told that 419 euros were the final price, and if I was not happy with it I would need to leave the hotel immediately. As a result, I kindly refused to pay that amount and asked her to please consult the price for two nights instead of three. In response to that, the front desk manager told me that no more rooms were available for me and that I needed to check out now and leave the hotel. Following that conversation, I went on Booking.com and reserved a room for the same days, without breakfast, and surprisingly rooms were still available. Next, I went to the front desk and asked to please pay for my booking Mrs. Hausweld looked at me in an unfriendly manner and told me she could not find any reservation. After 5 minutes of searching, she could finally open my booking. Then, although I already provided a credit card in my booking, she asked me to show it to her because she was not believing that it was not mine. I answered that the card was in effect mine and offered her to have a look, but it did not have any numbers on it. So she got ahead to request me to write down my credit card details, including the CVV code, on a piece of paper as ”a security”. Afterward, I was asked again by her if I would like breakfast or not, despite I selected the no breakfast option on booking.com. A moment later I was offered the POS terminal to pay by card, which stated an amount 30 euros higher that the price I booked the room for on this site. Due to the reoccurrence of the same, previous situation again, I refused to pay and respectfully asked her why the price was higher again. Mrs. Hauweld answered in a very disrespectful manner that I asked her to have breakfast included and that I was confusing her again. After that situation, I kindly asked them to speak with her supervisor. She answered, that she had no supervisor and was the only person working in the hotel for the whole weekend. That experience left me in complete disbelief of her professionality and her being in that important role in the hotel. However, despite that bad experience with that particular staff member, I would like to note that the other front desk managers were very friendly and helpful at all times.

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Mercure Hotel Berlin City West
3.9/568 Recensioni
Abbiamo scelto questo hotel per tre motivi. Uno era il parcheggio gratuito, l'altro era l'aria condizionata e il terzo la grandezza della stanza. Partiamo dal parcheggio, l'hotel non ha un suo parcheggio, ci sono dei parcheggi gratuiti di fronte all'albergo e se trovate posto bene altrimenti peggio per voi. Fate conto che anche in piena notte i parcheggi erano tutti occupati, quindi va molto a fortuna, io dopo un'attesa di un'ora sotto il sole sono riuscito a parcheggiare la macchina proprio di fronte all'hotel. Capitolo aria condizionata, se la mettete tra i servizi offerti DEVE FUNZIONARE altrimenti basta toglierla dai servizi dell'hotel e uno se ne va da un'altra parte. Trovo molto scorretto far arrivare un cliente in struttura e non informarlo neanche del disservizio PRIMA del check in. Quando sono andato a lamentarmi mi è stato detto che funzionava ma bisognava aspettare che raffreddasse la stanza, non era vero, abbiamo passato due notti con un caldo infernale, abbiamo dovuto dormire con la finestra aperta tra luci, rumori del traffico e zanzare che ci hanno torturato. Praticamente non abbiamo mai dormito. Come me si sono lamentati anche altri clienti con lo stesso problema, la risposta era sempre la stessa. Alla fine di tutto non ci hanno neanche offerto, che so, una bottiglia d'acqua fresca o la colazione o al limite uno sconto per farsi perdonare del grave disservizio, hanno semplicemente fatto finta di niente. Secondo me un comportamento del genere non si può giustificare da parte di un albergatore, se si ha un problema all'impianto ok ci sta, tutto si può rompere, nessuno vi condanna per questo, ma bisogna informare con onestá i clienti PRIMA che paghino o quantomeno mettersi a disposizione per compensare il disagio in qualche modo, far finta di niente non aiuta e anzi se devo dirla tutta mi sono sentito anche preso in giro. In ogni caso non sono io che devo insegnarvi il mestiere, queste cose un albergatore dovrebbe capirle da solo. Passiamo alla stanza, in effetti molto grande, comoda, bagno più che soddisfacente, peccato per la moquette che dà sempre quella sensazione di sporco anche se poi magari non lo è, probabilmente è una tara di noi italiani non sopportare tale pavimentazione. I collegamenti col centro di Berlino sono a dir poco eccellenti. Praticamente di fianco all'albergo, sullo stesso marciapiede, si trova la fermata di Siemensdamm, con uno o due cambi si arriva comodamente in centro. Intorno all'albergo ci sono vari ristoranti, caffetterie e supermercati, quindi tutto sommato la posizione è molto buona, almeno per quelle che erano le nostre esigenze. Segnalo la presenza di un piccolo frigo in camera, cosa assolutamente non scontata. Do due pallini a questo albergo anche se sono stato tentato di darne uno solo, perchè tutto sommato a parte il problema dell'aria condizionata e la difficoltá a trovare parcheggio per il resto la struttura non è tra le peggiori che abbia visitato, se l'aria condizionata avesse fatto il suo d
Ibis Berlin Messe
3.7/541 Recensioni
Very convenient location. Right next to major bus station (i took flexibus direct from airport and it took40mins). 3 mins walk to U and S bahn. We arrived early morning and we were given a room, but we need to pay $20 extra which i think it’s fair. Contrary to some comments i saw, the front desk was fairly helpful and efficient. As expected , The room is small. All supplies and amenities are very very basic. Again this is as expected. Room quite dusty which i think can improve. Bed is not comfortable but this is reflected in the price. Overall it’s value for money. As we needed to commute to Messe Berlin frequently this hotel has made it easy due to its location We tried the buffet breakfast once. Adequate i would say. There’s a convenient store right next to bus station so you can get most of your f&b supplies there.
centrovital Hotel Berlin
4.1/554 Recensioni
Wonderful Place. Very very kind people. The SPA space Is very relaxing and the breakfast Is good. The Little treasure Is the bar inside: Manuel and Liza are very nice guys and give us very positive vibes! Fantastic experience!
Select Hotel Berlin Spiegelturm
4.3/542 Recensioni
By the time this incident happened, I have already completed a 4 days stay in the hotel and was willing to increase my stay. For that purpose, I went to Mrs. Hausweld and asked to please consult the availability and the price of the rooms for extra nights. In response, I was told that the final price, including the city tax for 3 additional nights would be 350 euros with breakfast included. Consequently, I was willing to go along with that reservation and requested to pay by card. Afterward, then Mrs. Hausweld offered me the POS terminal to go along with the payment, and the amount ascended to 419 euros. Due to that unexpected difference, I kindly asked for an explanation and was told that 419 euros were the final price, and if I was not happy with it I would need to leave the hotel immediately. As a result, I kindly refused to pay that amount and asked her to please consult the price for two nights instead of three. In response to that, the front desk manager told me that no more rooms were available for me and that I needed to check out now and leave the hotel. Following that conversation, I went on Booking.com and reserved a room for the same days, without breakfast, and surprisingly rooms were still available. Next, I went to the front desk and asked to please pay for my booking Mrs. Hausweld looked at me in an unfriendly manner and told me she could not find any reservation. After 5 minutes of searching, she could finally open my booking. Then, although I already provided a credit card in my booking, she asked me to show it to her because she was not believing that it was not mine. I answered that the card was in effect mine and offered her to have a look, but it did not have any numbers on it. So she got ahead to request me to write down my credit card details, including the CVV code, on a piece of paper as ”a security”. Afterward, I was asked again by her if I would like breakfast or not, despite I selected the no breakfast option on booking.com. A moment later I was offered the POS terminal to pay by card, which stated an amount 30 euros higher that the price I booked the room for on this site. Due to the reoccurrence of the same, previous situation again, I refused to pay and respectfully asked her why the price was higher again. Mrs. Hauweld answered in a very disrespectful manner that I asked her to have breakfast included and that I was confusing her again. After that situation, I kindly asked them to speak with her supervisor. She answered, that she had no supervisor and was the only person working in the hotel for the whole weekend. That experience left me in complete disbelief of her professionality and her being in that important role in the hotel. However, despite that bad experience with that particular staff member, I would like to note that the other front desk managers were very friendly and helpful at all times.
Ibis Berlin Spandau
3.8/537 Recensioni
Il personale era amichevole e utile. A causa della relativa vicinanza alla stazione ferroviaria a lunga distanza Spandau e alla metropolitana più negozi, la posizione è molto buona. La stanza era sempre pulita. Internet è stato un disastro. La schermata TV potrebbe essere più grande. La stanza è piuttosto piccola. La mattress continua a scivolare. Viaggiamo in tutto il mondo e questa è la prima volta che abbiamo una stanza senza caldaia/caffè/tea complimentare sul tavolo della stanza. Inoltre, la tariffa della stanza è costosa.
Holiday Inn Berlin City-West, an IHG Hotel
3.7/549 Recensioni
Il servizio era buono e i dipendenti erano sempre amichevoli e preconcetti. Tuttavia, un servizio nel ristorante non ha parlato tedesco, che dovrebbe essere in un hotel in Germania. La colazione era preziosa per noi, per 19,50 euro. Questo avrebbe dovuto essere un po' di pesce (salmone). In un hotel a Berlino Adesso mi aspetto anche per colazione la famosa ”Berliner Scribbe” e non pasticce. Altrimenti tutto era in ordine. Bello anche il prezzo ridotto per il parcheggio il fine settimana.

Domande frequenti

Informazioni di viaggio locali

Prezzo più alto1.669 €
Prezzo più basso34 €
Numero di recensioni23,559
Numero di hotel3,597
Prezzo medio (giorni feriali)201 €
Prezzo medio (fine settimana)250 €