Hotel in zona Aviation Center Berlin, Berlino

Un ottimo hotel) tutto al livello superiore.

The level and detail of communications with reference to Corona Restriction and requirements at the Hotel is misleading and also outdated. At no point prior to our arrival was I informed that my 10 year old daughter who could not be vaccinated yet, required daily negative test to stay at the hotel . I offered a personal rapid test at reception so we can at least check in and I would provide a follow up test from an official test location yet was told this is not acceptable as it had to be a daily PCR test. Not only was the staff misinformed, but also extremely rude and defensive. I was told in no uncertain terms that this was all my fault and that I was ”stupid” not to familiarize myself with the hotel requirements that were send to me. It turned out that a rapid test (the same type we carried for personal testing) from an official test location was acceptable after all. I did receive an automated Corona information link a day before my arrival. After going through three further sub-links you land at the Corona Verordung of the State of Berlin were one can read about the test requirements after making it through several levels of legal text. Ultimately the hotel staff refused to check us in forcing me to seek a test facility for my daughter. While I understand that there are restrictions that must be complied with the way the hotel communicated them and the staff at B&B Charlottenburg enforced them are totally unacceptable.

Overall Experience Impressive property that reflects the care and attention to detail management and staff have devoted to this gem. While it isn’t next door to the Mall of Berlin (20-minute subway ride away) and does not have the city-center bustle (meh), Hotel Louisa’s Place has an old-world charm with all the modern conveniences needed for a very comfortable stay. I will stay here on my next trip to Berlin and I would highly recommend to anyone seeking a comfortable alternative to the corporate chain hotels. Room: Very much liked the room floorplan. It was like a 1-bedroom apartment with a separate living/dining/kitchen area and a patio with a table for two overlooking the courtyard. The bathroom was spacious with a huge shower. The 12-foot-high ceilings with ornate crown molding and large windows made it seem very grand. We felt as though we had a posh European flat for our week in Berlin with all the amenities of a very nice hotel. Location: I was surprised to learn that everything we needed during our stay was within walking distance. We found three grocery stores and more restaurants than we had time to try all within a 5–10-minute walk. There was also an abundance of other shops and stores near the hotel. The U-Bahn (subway) station was 1 block from the front door. The S-Bahn (main city-wide trains) station was a 8-10-minute walk or you could walk to the U-Bahn and ride it to the next stop and shorten the walk to the S-Bahn. We did not need a rental car since all of our activities were accessible from the nearby subway or train. Price: I did my homework and found this hotel to be well-positioned in the market. Value for money was very good. So glad we did not stay in the chain hotel we were considering. Service: Unlike American hotels post-pandemic, housekeeping was done every day of our stay with fresh towels as needed. They emptied the trash bins and collected recycled containers and generally tidied up. All staff were very friendly and eager to help with any questions and requests we had. Cleanliness: All aspects of this hotel were well tended to. I typically wipe down drawers and shelves before putting clothes away. That was not necessary at this hotel. The bathroom and kitchen were very clean, and I was impressed by how this older building has been meticulously upgraded and maintained.

La porta dell'hotel si apre con una chiave. È relativamente vecchio. Qualcuno potrebbe avere una chiave. Qualcuno ha aperto di nascosto la porta della nostra stanza nel cuore della notte per prepararsi al furto. Per fortuna mi sono svegliato in tempo e l'ho trovato. Si consiglia di non effettuare il check-in

Tutto a se stesso era tutto a posto. L'unica cosa che si tiene molto dannoso è che le docce sporche e completamente calcinate sono ... Il foglio di carta è troppo crudo e anche i cuscini non sono stati così confortevoli ... Ma altrimenti era tutto bene .... Si potrebbe anche fare in modo che, che tutti in camera hanno una chiave propria, invece di dover condividere una chiave.

Abbiamo scelto questo hotel per tre motivi. Uno era il parcheggio gratuito, l'altro era l'aria condizionata e il terzo la grandezza della stanza. Partiamo dal parcheggio, l'hotel non ha un suo parcheggio, ci sono dei parcheggi gratuiti di fronte all'albergo e se trovate posto bene altrimenti peggio per voi. Fate conto che anche in piena notte i parcheggi erano tutti occupati, quindi va molto a fortuna, io dopo un'attesa di un'ora sotto il sole sono riuscito a parcheggiare la macchina proprio di fronte all'hotel. Capitolo aria condizionata, se la mettete tra i servizi offerti DEVE FUNZIONARE altrimenti basta toglierla dai servizi dell'hotel e uno se ne va da un'altra parte. Trovo molto scorretto far arrivare un cliente in struttura e non informarlo neanche del disservizio PRIMA del check in. Quando sono andato a lamentarmi mi è stato detto che funzionava ma bisognava aspettare che raffreddasse la stanza, non era vero, abbiamo passato due notti con un caldo infernale, abbiamo dovuto dormire con la finestra aperta tra luci, rumori del traffico e zanzare che ci hanno torturato. Praticamente non abbiamo mai dormito. Come me si sono lamentati anche altri clienti con lo stesso problema, la risposta era sempre la stessa. Alla fine di tutto non ci hanno neanche offerto, che so, una bottiglia d'acqua fresca o la colazione o al limite uno sconto per farsi perdonare del grave disservizio, hanno semplicemente fatto finta di niente. Secondo me un comportamento del genere non si può giustificare da parte di un albergatore, se si ha un problema all'impianto ok ci sta, tutto si può rompere, nessuno vi condanna per questo, ma bisogna informare con onestá i clienti PRIMA che paghino o quantomeno mettersi a disposizione per compensare il disagio in qualche modo, far finta di niente non aiuta e anzi se devo dirla tutta mi sono sentito anche preso in giro. In ogni caso non sono io che devo insegnarvi il mestiere, queste cose un albergatore dovrebbe capirle da solo. Passiamo alla stanza, in effetti molto grande, comoda, bagno più che soddisfacente, peccato per la moquette che dà sempre quella sensazione di sporco anche se poi magari non lo è, probabilmente è una tara di noi italiani non sopportare tale pavimentazione. I collegamenti col centro di Berlino sono a dir poco eccellenti. Praticamente di fianco all'albergo, sullo stesso marciapiede, si trova la fermata di Siemensdamm, con uno o due cambi si arriva comodamente in centro. Intorno all'albergo ci sono vari ristoranti, caffetterie e supermercati, quindi tutto sommato la posizione è molto buona, almeno per quelle che erano le nostre esigenze. Segnalo la presenza di un piccolo frigo in camera, cosa assolutamente non scontata. Do due pallini a questo albergo anche se sono stato tentato di darne uno solo, perchè tutto sommato a parte il problema dell'aria condizionata e la difficoltá a trovare parcheggio per il resto la struttura non è tra le peggiori che abbia visitato, se l'aria condizionata avesse fatto il suo d

By the time this incident happened, I have already completed a 4 days stay in the hotel and was willing to increase my stay. For that purpose, I went to Mrs. Hausweld and asked to please consult the availability and the price of the rooms for extra nights. In response, I was told that the final price, including the city tax for 3 additional nights would be 350 euros with breakfast included. Consequently, I was willing to go along with that reservation and requested to pay by card. Afterward, then Mrs. Hausweld offered me the POS terminal to go along with the payment, and the amount ascended to 419 euros. Due to that unexpected difference, I kindly asked for an explanation and was told that 419 euros were the final price, and if I was not happy with it I would need to leave the hotel immediately. As a result, I kindly refused to pay that amount and asked her to please consult the price for two nights instead of three. In response to that, the front desk manager told me that no more rooms were available for me and that I needed to check out now and leave the hotel. Following that conversation, I went on Booking.com and reserved a room for the same days, without breakfast, and surprisingly rooms were still available. Next, I went to the front desk and asked to please pay for my booking Mrs. Hausweld looked at me in an unfriendly manner and told me she could not find any reservation. After 5 minutes of searching, she could finally open my booking. Then, although I already provided a credit card in my booking, she asked me to show it to her because she was not believing that it was not mine. I answered that the card was in effect mine and offered her to have a look, but it did not have any numbers on it. So she got ahead to request me to write down my credit card details, including the CVV code, on a piece of paper as ”a security”. Afterward, I was asked again by her if I would like breakfast or not, despite I selected the no breakfast option on booking.com. A moment later I was offered the POS terminal to pay by card, which stated an amount 30 euros higher that the price I booked the room for on this site. Due to the reoccurrence of the same, previous situation again, I refused to pay and respectfully asked her why the price was higher again. Mrs. Hauweld answered in a very disrespectful manner that I asked her to have breakfast included and that I was confusing her again. After that situation, I kindly asked them to speak with her supervisor. She answered, that she had no supervisor and was the only person working in the hotel for the whole weekend. That experience left me in complete disbelief of her professionality and her being in that important role in the hotel. However, despite that bad experience with that particular staff member, I would like to note that the other front desk managers were very friendly and helpful at all times.

L'Estrel Berlin è un hotel impressionante. Le camere sono spaziose e confortevoli. Il servizio è professionale e precondizionato. Il buffet per colazione offre una vasta selezione di cibi deliziosi. La posizione dell'hotel è conveniente, vicino ai mezzi di trasporto pubblico e alle attrazioni. In generale, un hotel consigliabile per un piacevole soggiorno a Berlino.

Ho visitato recentemente questo hotel con il mio ragazzo e sono stato molto impressionato. Abbiamo arrivato poco prima dell’iscrizione e ci è stato permesso di andare in camera nostra. La camera era molto spaziosa con un letto estremamente confortevole e una doccia sorprendente. Anche l'ultimo giorno il nostro volo non era per un po' e avevano il permesso di aspettare nel lobby dopo l'uscita, che aveva bellissimi divano e posti a sedere, era tranquillo e c'erano persone che lavoravano. Il personale era molto lodevole e grande per il prezzo.