I migliori hotel con spa a Bergen County

It is a good hotel

I visited this courtyard Marriott partly for business and partly to attend an event with my sister. I called ahead of time to find out if they had smart TVs. And we were told that they did. We were going to leave my niece in the room to watch movies while we attended the event. When we checked in we were told that check-ins were going slow because their system was down. There was a long line. I was thinking it was the booking system. They did not say the Internet was down that everything was down. They said the booking system was down that was it. I had to unpack my stuff (and I have a lot because I’m a photographer/videographer) before I figured out myself that there was no internet. No streaming tv. And we ended up not going to the event because I didn’t want to leave my niece by herself with nothing to do. And the lady I spoke to about it was so rude. Most everyone I spoke to it were so rude to me. And making it seem like it’s just my tough luck that they don’t have internet because it’s out of their control. Which I understand it IS out of their control. But I should’ve been told ahead of time at check-in. This is how the conversation should’ve gone at check-in: ‘“ We’re sorry we just wanted to let you know the Internet is down we have no idea when it will be back up. It might not be back up tonight. We just want to let you know in case you needed to make other arrangements. ‘ . Then there would of been no problem at all. I could have found another hotel. As it was I didn’t get even an apology until the next day. That night it was just it might go up but we can’t guarantee anything. Very short and abrupt. The next day at least they apologized but I was strung along all day. The Internet never went back up all day. I tried to book another room but by that point since it was Saturday everything was sold out! I was stuck! In the evening people that I spoke to about it we were so rude again. So short with me. Didn’t offer me any kind of compensation. Nothing. And I don’t ever ask for compensation. But I was spending $200 a night. Which is a lot to not get internet and a lot to not get what were the most important parts for me. I wanted to go to My event and I wanted to be able to get a head start on my work week the next day (which required a good internet connection). Both were ruined because they couldn’t tell me about the internet before I checked in. And I am an ambassador level bonvoy member. I’m a super good customer for Marriott. I travel 70% of the year. I don’t think asking for a little communication was asking too much.

Bed bugs, lies, impolite staff and transfer madness! We booked that hotel for it’s park/stay/cruise option and for it’s Hilton good name. After a long 12 hour drive, we got to the hotel and straight to bed we went. We saw one bug, then, thought nothing of it. Then more crawled onto my leg…we saw 4 that we picked up and killed. Right away, we got dressed, and got out the room with all our luggage. We went to the front desk (around midnight). No one was there, I called and then someone picked up. We explained the situation to the person at check-in. He yelled to go away with those bugs, not wanting to see them and rushed us to throw in the garbage. Which we did after taking pictures. Following that, the clerk said the hotel was full, so no other option offered us to let us but to sleep on the pull out couch in that same bed bugs room… we decided to just go and sleep in our car at that point, asking if we could at least access showers in the morning to get ready. He agreed. He also said that our room would be refunded, to give them 3-5 working days and that we could still let our car parked there during our cruise. In the morning, we wanted to go wash up, a new person was there. We explained the situation and he confirmed the cancellation too. Then offered me towels so I could go freshen up (shower option was gone). We were directed to use the pool toilets, which did not even have hands soap. Fast forward 10 cruise days - the charge is on my Visa. Before leaving for home, we go back to the hotel with the intention of obtaining a written confirmation of that cancellation. One hour later, no cancellation in sight. Only the promise of a new manager to call me back once he gets more info on his side after being I was told they had more urgent things to do. After being lied 2 twice and dismissed once, I wrote to Hilton for a follow-up, they gave the hotel 3 days to fix this and that 3 day has passed and still nothing… this is the first time in my life that such a bad service has happened in an hotel and my first bedbug encounter. I hope they make good on their refund promise…

Parcheggio conveniente, silenzioso, buon colazione e servizio soddisfatto.

Sono venuto nella zona tristate per qualche giorno e ha raccolto un buon prezzo su questo hotel fuori Booking.com. La posizione è sorta lì, è bloccata dietro un palestra e un bagagliaio in mezzo a nessuno. Mangia prima di venire, perché non c'è altro che intorno. La stanza stessa era un buon valore per il tasso. Non aveva un frigo o una microonde e il numero di porti aperti per i dispositivi di carica non era sufficiente. Alcuni dei punti di partenza non funzionavano o avevano scarti, nella stanza e nel bagno. C'era una miscela con la custodia e la nostra stanza non era pulita la prima notte. Quando era, le toletta non erano sostituite, che richiedeva un viaggio al divano frontale. I lavoratori non erano troppo gentili, ma qualsiasi cosa. Il parcheggio era libero e abbondante. Il lobby aveva una microonde. Il ristorante di alto piano sembrava il luogo più triste che abbia mai visitato, quindi mangiamo ogni notte. Le denunce di altri recensori sul rumore del ristorante non si materializzavano per noi. Il wifi era veloce. Le macchine di ghiaccio sono inoperabili su molti piani, quindi è un problema minore. Il HVAC in camera è più alto di un rimorchio trattore, ma probabilmente dormirai bene. È basicamente rumore bianco dopo essere abituato a esso. La mia unica denuncia qui è la mancanza di un frigo/microonde, e probabilmente avremmo potuto ottenere che se avessimo pagato più, ma se avessimo pagato più, probabilmente avremmo scelto un posto che non è nei boondocks.

BELLISSIMO PERSONALE DELL'HOTEL, posizione eccellente. Gemma molto pulita. Ho apprezzato ogni parte del mio soggiorno qui per la settimana in più. Dominique era eccezionale nel fornire un servizio a 5 stelle! Se sei qui, la consiglio vivamente di non togliere nulla a nessuno degli altri membri del personale, ma ha lasciato il segno con questo ospite. Grazie per il vostro meraviglioso servizio prenoterò in qualsiasi momento

E'molto vicino ad Otles a New York, la stanza e il letto sono molto comodi, e ogni volta che Otles vive qui

Non un nuovo hotel ...ma uno che vorrei ringraziare. Il personale alla reception per l'iscrizione e l'uscita erano super amichevole. Come diamante, mi è stato assegnato una camera tranquilla. Inoltre, non c'è credito non sensato diamante 15usd qui. Forniscono un buono per un colazione piena. Quindi grazie al modo in cui questo Doubletree è in esecuzione! Si sente molto precoce, si sente semplicemente bene. è così raro questi giorni essere in grado di dire questo su qualsiasi hotel! Quindi grazie alla direzione e alla squadra, mantenete il buon lavoro andando per favore! Vorrei che ci fossero altri hotel come il tuo!