Hotel con parcheggio a Bergen County

It is a good hotel

I was looking for a clean, safe place to stay during a recent trip to the area as a solo female traveler - what I found was anything but that. Check-in took forever (more than 30 mins). When I finally got to my room there was hair in the bathroom. Ew. It was late so I wiped it up and moved on. There was also still garbage in the can. When I pulled back the covers to the bed there was HAIR IN THE BED. It was midnight but I wasn't going to sleep in a dirty bed. I called downstairs and told that someone would come with clean sheets. 60 mins later I called again when no one had come - it was now 1 am. I was told ”they will get there when they get there” and the person hung up. Finally the manager on duty showed up with a sheet that had holes in it. I had to wait another 30 mins for her to return with a clean set of sheets. By now it's about 2 am. She then lays into me how this is not her job and she is the manager on duty and that I should be thankful she came at all. ??? I'm sorry what? She launches into a tirade in my room at 2 am. I asked her to leave a few times citing the late hour and she would not. My husband heard the entire exchange as I had him on the phone. I asked for the manager to call me the next day - no one ever called. I called every day I was there and no one ever got back to me. During my stay I observed: urine in the elevator, garbage in the hallways, questionable guests of guests coming and going at all hours down the hallways, questionable things going on in the parking lot at all hours and a lot of noise. The room itself was filthy beyond the hair in the bed and bathroom. I checked in at night in daylight there was a thick coat of dust on various surface and a used bandaid on the desk chair (ugh). These were things in plain sight. Management contacted me after my stay only when I complained to Marriott. They refuse to take responsibility for their employee's behavior or the concerns I relayed re: cleanliness.

Bed bugs, lies, impolite staff and transfer madness! We booked that hotel for it’s park/stay/cruise option and for it’s Hilton good name. After a long 12 hour drive, we got to the hotel and straight to bed we went. We saw one bug, then, thought nothing of it. Then more crawled onto my leg…we saw 4 that we picked up and killed. Right away, we got dressed, and got out the room with all our luggage. We went to the front desk (around midnight). No one was there, I called and then someone picked up. We explained the situation to the person at check-in. He yelled to go away with those bugs, not wanting to see them and rushed us to throw in the garbage. Which we did after taking pictures. Following that, the clerk said the hotel was full, so no other option offered us to let us but to sleep on the pull out couch in that same bed bugs room… we decided to just go and sleep in our car at that point, asking if we could at least access showers in the morning to get ready. He agreed. He also said that our room would be refunded, to give them 3-5 working days and that we could still let our car parked there during our cruise. In the morning, we wanted to go wash up, a new person was there. We explained the situation and he confirmed the cancellation too. Then offered me towels so I could go freshen up (shower option was gone). We were directed to use the pool toilets, which did not even have hands soap. Fast forward 10 cruise days - the charge is on my Visa. Before leaving for home, we go back to the hotel with the intention of obtaining a written confirmation of that cancellation. One hour later, no cancellation in sight. Only the promise of a new manager to call me back once he gets more info on his side after being I was told they had more urgent things to do. After being lied 2 twice and dismissed once, I wrote to Hilton for a follow-up, they gave the hotel 3 days to fix this and that 3 day has passed and still nothing… this is the first time in my life that such a bad service has happened in an hotel and my first bedbug encounter. I hope they make good on their refund promise…

my family was there for a reunion. All arrangements and requests were ready when we arrived. However, the highlight of the stay ,was at breakfast in the morning 7/28,2024, when a most professional and joyest welcome was received by all coming down to eat.Shout outs to WAYNE!!! With the most enthusiastic smile and greeting!!! He welcomed us all with heart. I was captured by his warmth.The hotel is forntunate to have such an employee!!! Thank you WAYNE for being you.

L'hotel è situato nel quartiere di New York. Il prezzo della nostra alloggio sabato è più del doppio di quello di New York City. La camera è molto grande, la camera è molto piccola e le strutture sono molto vecchie, soprattutto per il supermercato. È stato messo un cappello, che mi ha fatto dormire molto inseguendo, ma siamo andati a New York, Temo che la macchina sia bloccata, uscirete più di sette al mattino.

BELLISSIMO PERSONALE DELL'HOTEL, posizione eccellente. Gemma molto pulita. Ho apprezzato ogni parte del mio soggiorno qui per la settimana in più. Dominique era eccezionale nel fornire un servizio a 5 stelle! Se sei qui, la consiglio vivamente di non togliere nulla a nessuno degli altri membri del personale, ma ha lasciato il segno con questo ospite. Grazie per il vostro meraviglioso servizio prenoterò in qualsiasi momento

E'molto vicino ad Otles a New York, la stanza e il letto sono molto comodi, e ogni volta che Otles vive qui

Non un nuovo hotel ...ma uno che vorrei ringraziare. Il personale alla reception per l'iscrizione e l'uscita erano super amichevole. Come diamante, mi è stato assegnato una camera tranquilla. Inoltre, non c'è credito non sensato diamante 15usd qui. Forniscono un buono per un colazione piena. Quindi grazie al modo in cui questo Doubletree è in esecuzione! Si sente molto precoce, si sente semplicemente bene. è così raro questi giorni essere in grado di dire questo su qualsiasi hotel! Quindi grazie alla direzione e alla squadra, mantenete il buon lavoro andando per favore! Vorrei che ci fossero altri hotel come il tuo!

La camera è spaziosa e confortevole, la colazione gratuita è disponibile ogni volta. L'hotel offre un parcheggio gratuito, un parcheggio conveniente, l'hotel è a mezz'ora di distanza dalla città, c'è un autobus per New York City, la famiglia è molto soddisfatta!

The room was ok, it was a little small and a little bit dirty. But the breakfast was the most disappointing part. Breakfast starts at 7am, I got there at 8am and by then the eggs were cold, the oatmeal was a solid clump, and out of yogurt. They don't even have real fruit - just some sort of blueberry compote. Stay anywhere else if you want an edible breakfast and a clean room.