NH Bentota Ceysands Resort

This is definitely one of the worst managed four star resort. The facilities are nice even though we did not use them. The rooms are ok, but not up to a four star standard. The resort is not well managed. We had the buffet breakfast in the resort- when we walked in , there used to be almost no clean tables available. After I got the table, I paid attention to the amount of the time that is needed for the staff to clean and set up the dirty table ready to use for other guests. It was never ready even after I finished my breakfast. There are many other issues in the buffet breakfast. Long queue for omelet, coffee, and the plates for fresh fruits are always empty. The poor guy who is cutting the fruits is too busy to fill in the fruit plates. I thought the fruit should be prepared and cut for the breakfast rather than prepare on the spot. There is also some billing mistake (not surprised), although it was settled later on, but I waited for at least 20 min to get the bill to be adjusted etc. overall, the price is not value for your money.

Reception 服務一般, 酒店沒有安排們我們要求的服務， 1. 預留司機房間,當天我們的司機在酒店等了大約1個半小時，酒店也沒有房間給我們的司機到最後要我們的司機在外租房住， 至於酒店經理也推卸責任他說他沒有收到任何信息，也沒有作出即時應變. 2.當天是我們生日及結婚週年， 酒店方面也沒有任何安排，酒店經理只說沒有收到任何訊息推卸責任給第三方，幸好360餐廳員工有善及服務很好，特別是Suranjith and Samira, 當他們得知我們入住當天生日及結婚週年，特意為我們送上蛋糕及慶祝驚喜。

環境：環境優美的地方，面對着游泳池和沙灘，沙灘上的沙子很細，不穿鞋也可以，不怕痛。 服務：打掃衞生的服務員非常熱情，每天早上出去玩回來，床上都有很多新鮮的花和用毛巾做的大象、狗等，心情馬上舒暢！