SpringHill Suites St. Joseph Benton Harbor

Hotel is nice clean and quiet except the room next to ours. I called at the reception desk and requested a towel and they told me to come down and pick it up.

We liked our room, and the staff was friendly. On the morning that we checked out the breakfast was a bit lacking. No coffee, waited for a while then gave up. I was also a bit disappointed in the pool area. The room was so uncomfortably hot that we decided not to swim. We will stay with SpringHill Suites again because the rooms are fantastic.

Our stay was clean and the beds were comfortable. Felt safe with many other families staying in the hotel. Parking was great. The only issue was not enough luggage carts. The front desk only has 2 and definitely needs more for the amount of people needing them. Free breakfast was great. The coffee was consistently out, but the lady trying to keep up with everything was very friendly and tried to get more out as soon as possible. Overall, it was a great day and would recommend over other hotels in the area.

Shower door didnt shut all the way. Bathroom sink wouldnt drain. Bathroom sliding door was off track and unable to close. Decent breakfast options.

We booked this hotel to have a pleasant night swimming and having time together. The pool was not open, offered to go to the pool two hotels over, but that was not what we wanted. Disappointed.

I’ve stayed here before and had a wonderful experience but this last time wasn’t as great. I don’t know if the refrigerators in the rooms have changed but it wasn’t convenient to have a fridge that would only cool for two hours at a time. Shouldn’t have to push a button for it to kick on. After our second night we kindly asked if we could have a refresh of towels and we we returned the towels looked like they were just thrown on the couch. All the dirty/used towel still left on the bathroom floor. The trash was emptied but wasn’t replenished with new trash bags.