Magic Natura Resort

siamo tornati da poco da Magic Natura e già non vediamo l'ora di prenotare per il prossimo anno! Dal momento in cui siamo arrivati non ci ha deluso. Il posto sembra bellissimo, avevamo un lodge con vista sul mare che era a circa 30 secondi a piedi dalle piscine:) posizione quindi perfetta per noi. Camere: sempre pulito, abbastanza spazio per quello di cui avevamo bisogno, avevamo un lodge con 2 camere da letto, quindi letti a castello in una stanza (l'unico inconveniente era che non c'era l'aria condizionata in camera) ma nella camera da letto principale / area salotto l'aria condizionata funzionava perfettamente! Ogni giorno i letti venivano fatti e ovunque venivano puliti sembrava di nuovo nuovo di zecca! Piscine: il team della piscina è lì ogni mattina presto per pulire tutte le aree della piscina, le piscine sono aperte alle 10:00 tutti i giorni, abbiamo sempre lettini per il giorno, il team di animazione è lì ogni giorno a fare giochi intorno alla piscina che i miei bambini adoravano! E l'aerobica in acqua che ha coinvolto tutti, in uno dei giorni hanno organizzato una festa di schiuma nella piccola piscina e tutti i bambini si sono divertiti così tanto anche gli adulti. Le piscine a sfioro con vista sugli elefanti e sui cervi erano così speciali che il mio bambino di 16 mesi adorava guardarle mentre era in piscina, anche se era affollato nel resort, le piscine non erano mai piene. Cibo: c'era sempre molta scelta ogni giorno per tutti, il che era fantastico perché ero preoccupato di avere 4 bambini a cui piacciono cibi diversi, ma avevano sempre la pancia piena ogni giorno. Intrattenimento: la mini discoteca per bambini è iniziata alle 20:30, il momento perfetto dato che la cena serale è iniziata alle 19:30, quindi abbiamo mangiato e siamo andati subito lì dopo, abbiamo sempre avuto un tavolo per guardare gli spettacoli, il che è stato fantastico . Gli spettacoli erano ok e abbastanza buoni per i bambini che erano tutti fissati su di loro. Avevano anche piccole macchine giocattolo in loco che i miei bambini adoravano € 1 ciascuno ed erano felici! Parco acquatico: Il parco acquatico è a circa 8 minuti a piedi dalla reception oppure puoi prendere l'autobus dall'interno del parco che è gratuito. Siamo andati all inclusive plus, quindi l'ingresso all'Aquapark era gratuito per noi, il posto è enorme! Tante piscine / scivoli per tutti e un sacco di lettini. Abbiamo prenotato le mie ragazze per andare alla scuola delle sirene che adoravano! L'unica cosa che dirò è che l'acqua in cui entrano per fare una nuotata con le code di sirena è molto profonda 1,5 metri, quindi non eccezionale per i non nuotatori, tuttavia mia figlia che non sa nuotare aveva le bracciali e hanno fornito un noodle galleggiare e anche tenere la mano dei miei piccoli in modo che potessero unirsi. Hanno uno snack bar al piano di sopra che potremmo usare gratuitamente con i nostri braccialetti, quindi abbiamo pranzato lassù hanno fatto patatine per hamburger, hotdog, fish and chips drink ecc. La nostra generale l'esperienza è stata eccellente, abbiamo volato con jet2 e torneremo sicuramente a volare con loro Non posso raccomandare abbastanza questo posto! È perfetto per i bambini! Abbiamo anche lasciato una piccola bottiglia di spumante nella nostra camera per dire grazie. Grazie Magic Natura x

We recently got back from a week’s trip to Magic Natura. We will start with when we arrived. We had a child in a pram around one years old and we got given our lodge room. We got taken there by a buggy which was nice, the walk up and down would’ve been horrendous with our cases. When arriving there was no cot in our room this is an extra charge of nearly €7 a day. we rang down to reception to ask and confirmed we would pay the extra charge which they had taken a credit card in case of any damages but would not take the payment off this card. we had to go down to reception to pay for this. When examining our room, they would be nowhere for the cot to go, which wouldn’t cause a fire risk. We then spent a considerable amount of time at reception stating we would not be staying in that room. They insisted they did not have any rooms that we could move to which I stated we could book online. What would happen if I had booked and turned up and they stated that you would be turned away? They spoke in Spanish to each other while looking at us and then asked if I was Spanish as it was obvious they were talking about us. Finally, they found us a room which was a lot better but cost us an extra nearly £200 on an already expensive all inclusive. Be warned there is no water in the rooms and most people were buying bottled water from the little shop which was about one euro 50 for a bottle. Nothing is given to you for free even when all inclusive. Everything is an extra and it actually was a bit of a joke throughout the holiday. we then made our way to the buffet I’m realised this was more than a canteen with a lot of flies, call quality food and repetitive each day. The speciality restaurants were just the same food as the buffet just brought to you. We would get the pizza delivery but a lot of the time we couldn’t get a slot earlier so my one year-old had to eat at the buffet, we avoided the meat. The whole trip we all got travellers tummy. This hotel has potential to be amazing, but really in our eyes it was no more than a budget all inclusive. The views at the pool made the holiday. There was a free coach into the main part of Benidorm, but this was full most of the time. I would expect more. I will say, if you have children over the age of seven-ish, this could be a very good hotel if they’re not fussy eaters. There was a games room with PlayStation Xbox et cetera. Also a children’s club which looked a little bit depressing and when I went to check it out all the children were just hanging on the gate waiting to be picked up which they could’ve got out as it was just a bolt. Drinks are plastic cups again I would prefer a glass as I am an adult. I understand the children using plastic cups but not adults. Again, this could be. A very good hotel if there was some changes made.

I couldn’t fault our holiday, named drinks, roof top menu was fantastic, our Jet2 rep was very helpful and very informative, the water park and animal park was well worth a visit and with as many visits as you want it’s well worth it and food is included too, free bus down to the beach a few times a day, the lodges were cleaned every day, taxis were 10 euros from the town back to accommodation, the reception staff were really helpful, pizzas delivered to your rooms as part of the all inclusive plus package, we didn’t go to the night time entertainment as our children are 16 and 22 but as a whole this holiday was brilliant, we all thoroughly enjoyed it, thank you

The reception area is 3rd class compared to the other resort facilities. The staff were excellent at every station, especially the by the help given in the restaurant by Sergio Lopez Maitre and Chef Juanso who prepared special dietary requirements.

Overall we had a good holiday as it’s always what you make it but I wouldn’t give it more than 3 stars. The good bits The water park is excellent for the kids and the pool at the water park is lovely. The zoo is really good especially the world of Venom. This is well worth a visit. The animals seem well cared for to me and the zoo staff are really helpful and happy to answer questions. The drinks selection is excellent and the bar staff are friendly and hardworking. In fact all the staff, reception, housekeeping and the pool staff work hard. They work hard to keep the site very clean and look after the guests. The entertainment is good and although we never went to the late shows, there’s a lot of choice and plenty to keep the kids happy all day long. The snack selection is reasonable and our children especially enjoyed the muffins, apparently they were the best they had ever tasted. The not so good The rooms are in need of an update, housekeeping work hard to keep them clean but they really need looking at. You only get air conditioning in one room so the second bedroom is boiling. People are right about the noise, we were kept awake by the people next to us snoring. Our room was also next to the football pitch and adults and kids play on it until after midnight so there’s no chance of sleep until that finishes. The mini bar selection is also not great, no bottles of water is not ideal. The food is not great, the kids options are not bad nothing is really very appealing. Nothing of real quality. Overall we had a good time but we probably won’t return.

I want to start with the zoo which is appalling. There are 2 elephants by the infinity pools ( should be amazing to look out at happy elephants. There is almost no water ( 30 degrees) and nothing for them to eat apart from a small amount of straw scattered around. One is continuously holding his back leg up and struggling to walk at all and they seem to spend a lot of their time facing the wall and rocking. They are clearly distressed, and at least 1 is obviously in considerable pain I have seen no fruit indeed, no fresh food in the days that i have been here. There should be a watering hole, somewhere to bathe and food at the very least, and there clearly is an urgent need for a vet. We came so.looking forward to our holiday but seeing animals treated in this way has absolutely ruined this holiday. Something needs to be done immediately The enclosure is huge, so absolutelyNO EXCUSE. And would not even be expensive to put things right. They are spending money building what looks to be a huge pirate attraction whilst they allarently can't afford, or dont care about their animals. They need very little, water, fresh food, shelter and some form entertainment, like a bathing area. Please sort this out. In sure this will have been complained about before and people have not rebooked because of this. We were ready to rebook for next year but not only will we not rebook, but I will be posting this far and wide. In this day and age is disgusting.

We’ve just got back from a fantastic family holiday at the Magic Natura. If you’ve got primary aged kids this resort is absolutely perfect - all you can eat and drink, multiple pools, plus a zoo and water park attached and included! The food was good and there was something for everyone each mealtime. We all enjoyed it, and although cooked breakfasts on the continent aren’t what they are at home, there was still lots of stuff to choose from. Dinner was always the best meal, and if you visit the waterpark lunch is included there too. The waterpark is amazing, the kids had the best time and went on all the slides. Our littlest was slightly too small as lots of the bigger ones have height restrictions of 1.2m, so be aware of that, although there are multiple themed pools and some smaller (but still fun!) slides for littler ones to enjoy. The all inclusive food and drink extends to the waterpark so that was all taken care of, and we spent several days here as there’s so much to do. To get to the waterpark you can walk through the zoo, and I’m usually worried about this abroad as not all zoos have the animals best interests at heart. The welfare standards here were pretty good on the whole though, and I was pleasantly surprised. The bird of prey show is great, and on twice a day, so be sure to catch that when you visit. Our room was lovely, and kept super clean by the attendants each day, and the kids loved the bunk beds in their own little room. We didn’t realise that one of the kids beds was actually the sofa but that was an oversight on our part and our son said it was very comfy anyway. As other people have mentioned the walls are quite thin, think caravan walls, but the lodges do look lovely. We stayed in the Bali lodges right near the entrance, which was the perfect location for accessing everything and wasn’t too hilly. The pools in the hotel are a little colder than those in the water park, but it’s a summer holiday and once you get in you soon adjust! They all have bars nearby too so you can always grab drinks and snacks, everything is super easy which is very welcome with a family in tow. The evening entertainment can get a bit samey, although the kids loved the kids disco every night. We didn’t have to wait ages in the queues for the bar and the drinks are good, they’ll add as big a measure as you like! We used the free bus to visit Benidorm during our stay too, and the beaches were heaving. It’s worth visiting but the resort it nicer so after that we stayed there. I would 100% recommend the Magic Natura to anyone with kids, we had the best time and will definitely be back! Ignore the bad reviews, we’re usually quite picky and I once cried at how bad a hotel we visited was.. but the Magic Natura is fabulous!