Magic Natura Resort

I really love this place it was our second time coming and we are looking at coming back in October i think this might be our yearly place to come the staff are amazing but the member who stood out was Teresa Moreno she was always happy to help and went above and beyond always had a smile on her face

Beautiful hotel very clean, plenty to do. Entertainment staff are brilliant, really friendly go above and beyond, great experience all round :)

Fantastic holiday went with family all 11 of us, staff were friendly and always there to help. The place is mega clean, the zoo we loved it also the pool Fantastic views. the food was great and lots of variety,the lodges were really clean but the downside was the walls were mega thin and you could hear everything. Definitely will come again

Overall we had a really good time here. We went premium and had 2 lodges in the Bali section with private hot tubs. The lodges were nice with little areas that needed some tlc - the showers were quite limescaley/rusty, the shelf in the bathroom was slanted and had a little block of wood under to keep it up. The rooms ventilation was also really poor leading to A LOT of condensation, even to the point where all the paper in our room was wet and curling up etc. The beds were very firm and not very comfortable. There were mini fridges, a kettle, microwave and Nespresso machine which were useful (the Nespresso machine was a bit temperamental when it would work or not). We requested a bed guard for our son as he is 4 and tends to fall out of the bed without one. There were plenty of wardrobes and drawers for clothes storage for 4 people too. One of the doors to the lodges didn't close by itself and this was left open a couple of times by housekeeping which could've led to personal belongings going missing but as far as we are aware this didn't happen. We also had a wet towel and swimming costume that was drying in the bathroom chucked into a suitcase making the rest of the contents wet too. Not sure why housekeeping done this. The hot tub was definitely the highlight of the lodges for us as the pools were freezing we spent most of our time in the hot tub when not out and about. The food in the restaurants was mostly good. We always found something to eat every day we went. It did get very repetitive towards the end of the week though. The food in the Italian was ok, the pasta was fresh but the portions weren't huge. The dessert selection in the Italian was not as good as the desserts in the buffet. The paella upstairs was very good, we enjoyed that. The starters for the upstairs restaurant was all the same food as the buffet food downstairs too. As we were premium guests we had access to the smaller buffet restaurant which was very nice, as the standard restaurant was very cramped, busy and loud. We did however notice there was a bit more food in the standard restaurant. We ordered pizza delivery once and this was fine except it was cold and late so I think we were the last to receive the delivery. It was edible but we didn't bother ordering again. There were plenty of pools around the resort for smaller kids and older kids/adults, as we went in April the weather wasn't the warmest and the water was quite cold but we did get in a couple of times. There were activities all through out the days spread out across the resort at the main bar and the larger pool area. There is a game section with a pool table and other arcade machines. There is a ping pong table by the larger pool too. Several bars scattered around in all areas by the pools too. There is a games console area too which you need to book a time slot to gain access. There was a small kids club with a little soft play and colouring and other games inside. Our 2 (age 4 and 7) went in a couple of

We have just arrived home from magic natura and had the best time rooms were lovely most of the staff were friendly only issue really was the amount of ants everywhere including our bathroom Was a little bit wary after reading reviews of rats but lucky never seen any Pros Zoo and water park Buggys to get you round the site Entertainment Beds Showers Cons Food The actual Entertainers been rude to english people Ants

We were a family of 8 inc a 2yo and 1yo. We would never return to this hotel, it’s out dated and needs someone to come in and set some serious standards in housekeeping, food and overall hospitality. We paid extra for ultra all inclusive and a skyline view - we shouldn’t have bothered. Our accommodation was 2 lodges, and I requested good views and a cot for the 1yo. We got sheds on the top of a mountain and asked to pay €6 per day deposit for them to come drop a cot in! They then asked us for another €20 for the use of the iron! The terraces were shambolic, both looked like they had been there 50years, they were broken wood with nails sticking up and a small metal table with 2chairs, also metal, which a. Burnt like a mother, in the sun and b. Meant most of us didn’t have a seat! The housekeeping was shocking, the children’s rooms never got cleaned, the mini fridge was hardly ever restocked (you pay for this in the ultra bit) the bathroom showers had so much patchwork, rust and mould I’m sure it was the bodged paint over that was keeping it together! The TV in one lodge didn’t work although reported they didn’t bother coming out to sort it. The WiFi just didn’t work throughout our stay, they couldn’t tell us why, they just kept brushing it off. The buffet dinning was ridiculous, everything is warm, the heat lamps don’t work well, I had a chicken wing which was raw inside so that put me off all week, I was worried about what the kids were eating, the themes were weird, and if you like a poor version of Wetherspoons this place will be perfect, there’s also a musty smell to the hall, you can eat outside if you don’t mind being eaten alive by the local insects living in the bushes all the way along the tables! Pools - €10 each towel deposit!! They were okay, one is stunning as it overlooks the elephants at the zoo. They are all very small. The sunbeds are limited, some lodges had them on their decking, not sure if you’re meant to carry them down with you lol…the poolbars are just a joke, basic, no speciality drinks really and only a plate of no brand plain crisps as a snack, make sure you’ve eaten. The staff were rude and busy, there’s a plastic card and cup system which is fine except our 1yo granddaughter didn’t qualify for a wristband so trying to get them to understand she needs water too proved to be a constant challenge! No card no drink!!! The mini disco for the toddlers on an evening was 20mins of baby tunes being playing, no one dressed up, there wasn’t a theme to them, it was on an outdated stage with kids grabbing machines dotted around that didn’t work most of the time! When that finished you had to walk to another staging area in the zoo, join a never ending queue to watch the entertainers in a 40min show…now the entertainers clearly worked hard, and their shows albeit short were clearly rehearsed and took incredible skill, I think I had just got to the point I wanted to go home on day 2 and their 40 minute performances wasn’t