devenvasaikar
19 agosto 2024
We stayed at Azaya Beach Resort, Goa, for two nights with my spouse and daughter. While the property has some positives, there were a few issues that made our stay less enjoyable than expected. Positive Points: Dinner on both nights was a highlight, with delicious and well-prepared meals. The resort provided sand toys for our daughter, which she thoroughly enjoyed. Negative Points: The promised refreshment kit was not provided, which was a disappointment right from the start. The Tata Sky service wasn't working, leaving us without TV entertainment. The property faced significant issues with the hot water system, which meant no hot water was available during our stay. This also made the bathtub unusable. We noticed water leakage from the bathroom, which added to the inconvenience. Despite booking a room for three, we were only provided with two towels and one hand towel. There was no Good Knight mosquito repellent machine in the room, which is essential given the surrounding trees that attract mosquitos. The path lights weren't working when we went for dinner, making it difficult to navigate. Breakfast on the first day was quite poor, although it did improve on the second day. Additional Observations: This resort seems to be more suited for couples rather than families. The bathrooms lack latches, which can be uncomfortable when staying with kids. After we raised our concerns, the resort upgraded us to a better room, and the services noticeably improved, which we appreciated. Value for Money: 6/10 Location: 9/10 (The beachside location is fantastic, with direct access from the resort.) Special Thanks: A big thank you to Chef Sam, Chef BP Sharma, and Miss Liyan for their attentive service during meals. A special mention to Mrs. Sanjana Pednekar (Guest Relations Manager), who ensured that all our feedback was addressed. Overall, our stay at Azaya Beach Resort was memorable, with a mix of highs and lows. The property itself is beautiful, but some service aspects could use improvement.
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