Hotel in zona Minas Gerais State Civil Police Museum, Belo Horizonte

The Hotel Fasano in Belo Horizonte, with its inimitable style emblematic of the Fasano chain, sits elegantly within the city, a beacon of refined hospitality. The reception, graced by friendly and charming staff, occasionally speaking German, is a delight. The diversity among the staff is a refreshing sight, adding to the hotel’s charm; the presence of a receptionist adorned with numerous tattoos was a particularly cool touch. The concierge service is exceedingly diligent and dedicated, a testament to the hotel’s commitment to guest satisfaction. They provided us with complimentary concert tickets, allowing us to enjoy a splendid evening filled with music. The restaurant, known for its excellence, operates with impressive efficiency. The waitstaff are alert and provide exceptional service, though the presence of multiple restaurant managers, or Chefs de Service, occasionally obstructs the flow. While the cuisine is commendable, the breakfast service is notably slow. The rooms are immaculate and spacious, offering a comfortable retreat. However, the lack of razors and the inconsistent replenishment of soap were minor inconveniences. Despite these small flaws, the hotel remains a magnificent and impressive establishment. Our stay was beautiful and restful, a testament to the high standards of the Fasano experience.

Such a wonderful time spent at Hilton Garden inn! After almost 30 years without visiting my hometown I was greeted with a wonderful team! Thank you so much for making sure I was comfortable! You guys did everything to accommodate me ,to make me happy as I went to say my last goodbye to my mother… Thank you for everything you all did for me! In this time of sadness. I left happier than when I arrived! Everything was the way I expected: such a clean rooms! Spacious, slept like a angel! No noises at all! Amazing shower! (Just how I like) Felt like a waterfall! All though our language is português, everyone English spoken! So Awesome! Not to mention the beautiful city view! I consider now my HOME. Can’t wait to go back in a different circumstances and be able to enjoy all the amenities! Thank you!!! Muito obrigada!!! All the best, Juliana Melo

Hotel em ótima localização, cama confortável, espelhos a vontade em quase toda parte do quarto , só o banheiro q achei um pouco pequeno a ducha!. Todos os funcionários são muito receptivos, educados , mas um jovem rapaz alto, claro que ajuda agente com a bagagem me chamou a atenção por seu carisma , simpatia, humildade nota 10000

Poor experience, 1. The room reserved in advance was not available. 2. The window was broken, allowing direct light into the room without blackout. 3. The air conditioning doesn't turn off the light due to the control not being standard for the machine. 4. Being on the top floor, the noise from the elevator machine is clearly audible, providing a unique experience that, unfortunately, is worth it 👊. 5. To conclude, the snacks from the minibar were already pre-consumed and left in the same place. A rather peculiar situation 🤨. Maybe the trend will catch on, huh... Worst hotel experience in Brazil, and this is my first Google review. Room with an issue: 801. Top floor, first tower. Want an adventure? Just come and camp ⛺️.

Summary: Novotel BH provides a comfortable stay, with an excellent on site restaurant, but some service quality issues with the front desk staff take the shine off the experience. The good: Room: room is large compared to other Novotel I have stayed at recently. Big, comfortable bed and a large, hot, high-pressure shower. Excellent black out curtains and in room AC. Nice views of the city as well and surrounding hills. I got to enjoy a spectacular lightning storm on my last night. Restaurant: the on site restaurant is excellent, so much so I left a seperate review for that. Sebastiao and the restaurant team are fantastic and so was the food. Housekeeping: thank you to the team for their excellent service each day. Including leaving me a nice note when they heard my guest was unwell the night before and provided new towels and sheets on request without any issues. The bad: Accor status recognition: there was no recognition of my gold status on check-in and the welcome gift was a strange keychain/bottle opener; rather than the standard water or food item that I would have much preferred. A welcome note was left in the room, but in Portuguese. Front desk: check-in was a rough experience. When I arrived there were four staff, none who were serving customers and they all nudged each other while giggling to gesture for someone else to serve me. This property does share an entrance with the adjacent Ibis Budget - from this experience I thought I may have entered the wrong hotel. There is extremely limited English spoken by the front desk staff as well, my check in was conducted via grunts and nods. Keycard: thankfully not as bad as my recent experience at the Novotel in Rio, but my keycard stopped working twice during my three night stay - forcing me to waste time going to the front desk. Conclusion: with some retraining and enhancements to the service provided by the front desk, this hotel could easily become a four star rating. Right now, it’s just average in my opinion.

A simpatia das recepcionistas é ímpar! Parabéns íbis BH contorno. O padrão íbis sempre presente, por isso sempre escolho íbis ! Podem escolher sem receio, rede íbis não decepciona ! A localização do íbis av contorno também é um ponto a mais, perto da Savassi e dos melhores pontos de BH

La mia prenotazione non è stata identificata dall'hotel. Sono arrivato alle 17:50 per fare il check-in , ma la cliente non ha riconosciuto la mia prenotazione e ha rifiutato di consegnare la mia lettera di accesso alla stanza. È stato informato che la prenotazione sarebbe stata posta più tardi. Quando sono tornato di mattina, mi è stato informato che la mia prenotazione non è stata localizzata, causando un grosso spreco. Dopo molto dibattito, l'accesso è stato rilasciato.Il soggiorno è stato completamente compromettato, e desidero che il risarcimento del valore speso

It’s a good place, comfortable, good place around de city. I think it’s important to improve de TVs, are not smart, and people of the hotel should be speake a little of English, some times it’s very important for foreign people.

Hotel ben situato, pulito e con buona struttura. Caffè mattina semplice, ma molto piacevole. La mia unica osservazione è il rumore della notte, come la notte a tagliare la porta e cose del genere, non credo sia colpa dell'hotel, ma degli altri ospiti senza idea ...

Ho ospitato per le vacanze. L'hotel ha una bella vista, il parcheggio costa 30 reali per notte, ma se avete una macchina molto grande sarà difficile entrare. Mi hanno dato una camera nel terreno e non sono riuscito a dormire per il rumore: notte chiara. Per quanto riguarda i dettagli: blackout rasato, lenzuola di basso piccolo che non forava il letto, controllo dell'aria completamente sporco e grudento. Il personale della ricezione è molto educato e disponibile, perché il manager è tutto meno che il manager: slegante e sconveniente. Non tornerò e non consiglio!