Hotel in zona Jewish Museum of Belmonte, Belmonte

Excelente alojamento,com uma ótima localização e vista! Prima a simpatia, atenção e disponibilidade no acolhimento e no acompanhamento. Ambiente agradável e muito confortável! O serão na sala da lareira envolve momentos extraordinários! O pequeno almoço é muito bom,com produtos regionais!

Everyone from the desk to the breakfast service was very kind, very friendly. The hotel has a great concept, the room, the view were lovely. We had better experience in Covilha than in Lisbon, thanks to this hotel. Housekeeping was flawless.

Hotel super aconchegante e lindo. Os funcionários são super simpáticos e amáveis.O André da parte de restauração era uma simpatia e muito querido para as crianças. Enquanto tomam o pequeno almoço as crianças são presenteadas com uma folha com jogos e para pintarem. Fomos em meia pensão, valeu cada momento. O bar é fenomenal, tem petiscos e cocktails maravilhosos. O bufê muito bom e o pequeno almoço é maravilhoso. Tem uma área dedicada a crianças com uma animadora que é uma simpatia. Este serviço que o hotel disponibiliza é totalmente gratuito. O hotel é tão aconchegante e relaxante que apetece lá estar. Eles estão sempre atentos aos pormenores e preocupados que as pessoas estejam bem e felizes. Valeu a pena cada dia que lá passei.

Voltarei brevemente tudo muito bom o hotel excelente comida muito boa empregados 5 estrelas localização muito boa fui para descansar e valeu mesmo a pena a nível de funcionários são todos excelentes a minha neta muito esquisita com comida mas os funcionários do restaurante resolveram o assunto rapidamente trazendo comida que ela adorou

Localizzazione, servizio e ristorante eccellente, ma struttura dell'hotel, in particolare la camera piuttosto antica e rumorevole, per il colazione ha una varietà ma non si riposa regolarmente.

We like a quiet hotel but this place is dead. It's an interesting building and well preserved, but...... We had a good balcony with a stunning view but don't assume - most rooms have no outside space whatsoever. The flashy electric blinds were fine but the electric curtains on the other windows/doors were jammed shut. Reported, but no change in the week we were here. The little tables are a joke - tiny drawers with too little storage. We are in Portugal for 2 weeks so we have a lot of luggage. The restaurant is expensive and our first dinner was very good. The menu is not huge and it was the same every single day. I ordered cheese in filo pastry with salad and the cheese was wrapped in greaseproof paper inside the pastry. Not a small amount but a big sheet of paper. 2 courses and a single glass of wine = €82. There were no refreshments near the outdoor poolside, despite a stand marked ”Bar”. My husband went to reception (c150m) and was told the bar would be opened. Back he came (150m). 40minutes later he returned to reception (150m) to be told that the bar would not be opened and he should carry 2 coffees 150m back, down steps and across the undulating gardens. He is 74 years old. The weather wasn't great and there is NOTHING to do. A few books on the shelves, 3 in English, no board games, no evening entertainment at all. Nowhere to walk to in safety, not even the tatty-looking cafe a few hundred yards up the road. Almost all the personnel were friendly and polite but it was obvious that the hotel is woefully understaffed. There is seldom anyone present behind the bar during the evening. I even saw one frustrated guest help himself! And diabetics like me beware, the only sugar-free mixer is Coca-Cola, so good luck getting to sleep full of caffeine. There are several families here so be prepared for children running around the dining room shouting and screaming, even at 9pm. I found an emergency exit door locked and pointed this out to the duty manager. He argued that this was not an emergency exit - until I pointed the signs out to him 🙄. Assumption: English tourist = stupid. We have stayed at 2 Pestana hotels before and are members of their Vacation Club. We are supposed to expect 5* VIP treatment - certainly not here. We are trying to arrange an early departure but even that is fraught with Pestana red tape. If you come here, expect to do a lot of waiting around, walking indoors, and thumb twiddling!

We stayed here because we heard that the spa was interesting. And it is -it's presented in a fun way with caves and pools and very good saunas, steam rooms and showers, though it has more of a fun holiday atmosphere than a truly restorative 'serious' Spa. We stayed at the hotel and the room was comfortable. Most if the staff were friendly, and the quality of the food was great, the buffet breakfast deserves a special mention because there is EVERYTHING on offer - really excellent. Tarnishing the experience a bit was the fact that we met one waiter who essentially flounced off because we said we couldn't speak Portuguese, and could be heard mockingly (and quite loudly) echoing us by saying 'we don't speak Portuguese' to his colleague. The colleague then dutifully came over and served us very politely and pleasantly in English, but we were left feeling a bit unwanted and out of place to be honest -its simply nit feasible to speak every language! So, a bit of a mixed bag but definitely worth a try if you're in the area.