Hotel Mona Plaza

Recensioni su Hotel Mona Plaza

Hotel Mona Plaza

Cara Uroša 62-64, Belgrade, 11000, SerbiaDettagli hotel
Hotel Mona Plaza
Hotel Mona PlazaHotel Mona PlazaHotel Mona Plaza
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1 notte

Recensioni degli ospiti

4.3/5
Molto buono
51 recensione
Recensioni verificate
Ubicazione4.4
Strutture e servizi4.3
Servizio4.3
Pulizia4.3
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Tutte le recensioni(51)
Recensioni positive(24)
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Recensioni negative(8)
By chok
Camera Superior matrimoniale o con 2 letti singoli
Soggiorno: ott 2024
Famiglia
26 recensione
4.2/5
Molto buono
Pubblicata: 9 ott 2024
Good hotel,staff is friendly, breakfast is very nice and delicious)…it’s really good breakfast…! One biiiig problem of hotels in Belgrade it’s smoking everywhere and I don’t know where is ventilation!
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Daliya
Camera Standard per due persone
Soggiorno: nov 2024
Lavoro
11 recensione
5.0/5
Eccezionale
Pubblicata: 1 dic 2024
酒店很舒服,晚上去的時候感覺有點偏但是還行吧。酒店的餐食不錯,吞拿魚排真的好吃強力推薦,210塊錢吃金槍魚很划算了,還是送到房間的
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Utente ospite
Camera Standard per due persone
Soggiorno: dic 2023
Solo
4 recensione
3.7/5
Pubblicata: 4 gen 2024
В целом всё неплохо. До пешеходной улицы где все гуляют и много кафешек нужно пройти минут 15-20. Тут прям жилой район. В проживание входит сауна и спортзал, но я там не был, оценить не могу. Засорилась раковина, попросил утром на ресепшене исправить, так никто и не пришёл. Воду в бутылках дают только на первый день, но есть чайник и чай с кофе в пакетиках, так что норм. Убирались каждый день.
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Risposta dalla struttura: Dear Guest,Thank you for your feedback and for taking the time to share your experience with us. We're glad to hear you found our amenities and cleanliness satisfactory.We apologize for the inconvenience with the sink and for the delay in addressing your request. Your comments are valuable, and we will work to improve our service.We appreciate your understanding and hope to welcome you back in the future!Best regards,Nina Ilić, Marketing Communications Specialist
Utente anonimo
Camera Standard per due persone
Soggiorno: nov 2023
Lavoro
9 recensione
1.0/5
Pubblicata: 3 nov 2023
服務太差,訂的雙人房,衹給一瓶水。另外續住一天,續住前問了前台,説續住的一天會再提供一瓶水,結果沒有,打電話去問,又説只有第一天給水,要麼自己喝自來水,要麼從他們的Mini Bar買水。 插座壞的,都插不上。第二天續住衹倒了第一天產生的垃圾,廁所都沒收拾?
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Grace-C
Camera Standard per due persone
Soggiorno: nov 2023
Lavoro
9 recensione
5.0/5
Eccezionale
Pubblicata: 17 dic 2023
比較現代化的酒店,比較乾淨,早餐種類很多,很豐富。只是房間比較小,雙人間,一個人住都比較擠。水也衹給一瓶,哪怕連續住幾天也只是第一天給一瓶水。
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Risposta dalla struttura: Dear Guest,Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed our modern hotel, cleanliness, and the variety of our breakfast offerings.We appreciate your comments regarding the room size and the bottled water policy. Your feedback is important to us, and we will consider it for future improvements.We hope to welcome you back soon for another enjoyable stay!Best regards,Nina Ilić, Marketing Communications Specialist
Siyaomian
Camera Superior matrimoniale o con 2 letti singoli
Soggiorno: mag 2024
Solo
11 recensione
5.0/5
Eccezionale
Pubblicata: 25 lug 2024
當地條件較好的酒店
Traduci
Risposta dalla struttura: Dear Guest,Thank you so much for your perfect rating and for sharing your experience with us! We're thrilled to hear that you enjoyed our surroundings, amenities, cleanliness, and service.We look forward to welcoming you back for another exceptional stay!Best regards,Nina Ilić, Marketing Communications Specialist
Masha B
Soggiorno: mag 2024
Lavoro
1.0/5
Pubblicata: 16 mag 2024
Credo sia stata la peggiore esperienza della mia vita. Il rapporto qualità-prezzo è pessimo. La pulizia delle stanze è ugualmente scarsa. Ero a Belgrado per un congresso, l’organizzatore non ha confermato una notte in più, perciò mi sono ritrovata sfrattata senza avviso, con i miei bagagli alla reception, in ginocchio a sistemarli, ma non è finita qua. La sicurezza ha preso i miei documenti e non voleva restituirmeli finché non avessi pagato, un gesto che ho trovato di pessimo gusto soprattutto considerando che avevano la mia carta di credito come cauzione. Inoltre, mi sono trovata addebitate le colazioni che dovevano essere incluse nel prezzo. Mi sono sentita veramente umiliata. Sconsigliatissimo.
Risposta dalla struttura: Dear Mr. Misha, Thank you for sharing your feedback regarding your recent stay with us. We are genuinely sorry to hear about your experience and the issues you faced during your time at our hotel. We apologize for the inconvenience and distress caused by the unexpected check-out situation. It is not our intention to make any guest feel humiliated or uncomfortable, and we are sorry that this was your experience. The handling of your documents and the manner in which the situation was addressed do not reflect the standards we strive to uphold. We also regret the issues with the room cleanliness and the additional charges for breakfast. Your feedback is invaluable, and we will be addressing these matters with our team to ensure that such situations are avoided in the future. We would like the opportunity to make things right. Please feel free to contact us directly so we can discuss your concerns further and find a way to improve your experience with us. Thank you once again for bringing these issues to our attention. Best regards!
Utente ospite
Soggiorno: nov 2024
Coppia
5.0/5
Eccezionale
Pubblicata: 20 nov 2024
Geldiğimiz günden beri çok memnun kaldigimiz bir otel temiz çalışanları güler yüzlü merkeze 10 dakika tercih edilebilir We have been very pleased with the hotel since the day we arrived. It is clean, the staff is friendly, and it is 10 minutes from the center.
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Utente ospite
Soggiorno: nov 2024
Altro
4.0/5
Molto buono
Pubblicata: 17 nov 2024
Decent stay, clean rooms well equipped. The hotel has great location with free parking for guests. Food in the restaurant is amazing, good quality and variety of food. Rooms are cleaned regularly and towels changed, everything was fine..
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Utente ospite
Soggiorno: ott 2024
Lavoro
4.0/5
Molto buono
Pubblicata: 9 ott 2024
Unfortunately Serbia allows people to smoke anywhere including indoors so your first welcome to this hotel is a foyer that smells like cigarettes. It’s a shame because the hotel is lovely. The décor is stylish and the room was super comfortable. I had a lovely view across a quiet suburb to the river. The hotel restaurant has no non-smoking area so it’s best to visit local restaurants for cocktails and food like Emala and Roi if you hate the stink of cigarettes. The rooms were cleaned daily, but not fully. I had to re-wash my cups and ask for more tea and coffee. The wellness centre is a highlight I used the sauna and had a massage. All of the staff were lovely people. The hotel is walkable to the city and Kalemegdan area.
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Utente ospite
Soggiorno: ott 2024
Lavoro
1.0/5
Pubblicata: 5 ott 2024
Hotel is in a horrible area surrounded by graffiti covered apartment blocks. Staff are not friendly or helpful & the rooms were ridiculously hot. Our first room we had to change was 26 degrees & smelled of drains and aircon not working. The second room we had was still 26 degrees but we thought the aircon was working this time but after a very sweaty night found it wasn’t! When asking at reception they then tell us that the heating is on and the aircon has been switched off in the whole hotel. We asked for a fan but was told they have none. It was so uncomfortable and like sleeping in a sauna. Definitely wouldn’t go back there again.
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Utente ospite
Soggiorno: set 2024
Lavoro
1.0/5
Pubblicata: 27 set 2024
Imagine this. You come over to Belgrade for a business trip, you arrive in the evening, you have an important meeting the next day. There is no iron in the room. You call down to the reception to ask for one. Oh no, they do not have irons to give, they can offer you ‚ironing service’ but that’s not available at this time. What an absolute load of crap, honestly the owner of the hotel is acting like this place is a cheap hostel. Everything is extra, even the car park is over €20 per day, even though we are in the middle of nowhere. On top of that a party blaring until 23:00!! Can’t get any sleep, of course hotel is magically sold out and they will not move you higher up so you don’t have to listen to it. I’ve stayed here 3 times in the past but this definitely my last. So many better hotels in Belgrade.
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Utente ospite
Soggiorno: lug 2024
Altro
1.0/5
Pubblicata: 22 lug 2024
I don't recommend this hotel at all , staff at the front desk are not cooperative at all with bad attitude , I arrived the hotel at 1:30 and they were telling me we will check you in soon , in half an a hour and another half an hour for two and half hours with very attitude
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Utente ospite
Soggiorno: ott 2023
Altro
5.0/5
Eccezionale
Pubblicata: 4 ott 2023
Prior to my arrival the hotel arranged transport from the airport which was a seamless experience and very professional. Unfortunately given my early arrival there wasn’t a room available, but the team worked to arrange it as soon as possible. My eventual room on the 13th floor was impressive - very modern with great views over the city and river in the distance. The bed was two singles rather than a double, but fortunately they could be pushed together and there were electric sockets on the bedside units. The whole space was modern and spotlessly clean. The TV was the ideal size for the room, the mini bar was well stocked and there were good plugs at the sides of the bed. The digital control for the air-conditioning was a nice touch but it wasn’t the most efficient, but the seating options in the room kept it cosy and comfortable. The bathroom continued the modern feel with plenty of storage space and modern soap dispensers on the walls. Dressing gown and slippers were provided and once again everything was totally clean. The only negative was that the towels weren’t the nicest and didn’t live up to the rest of the room’s standard. The breakfast was pretty decent and while there wasn’t any food cooked to order, the buffet had a good selection with everything hot and fresh. Plenty of tables and a relaxing atmosphere made it a perfect start to the day. The evening bar area is also good, with friendly and efficient staff and, again, a good atmosphere. There was a few notices around showing an event on the rooftop, which would indeed be a great location for a rooftop bar but it seemed to not actually exist. The location is very quiet and set away from the main areas, but it’s only a ten minute walk to the castle and centre so don’t let that put you off. Overall I really liked the hotel and it offered brilliant value - if you’re looking for somewhere modern and clean I’d really recommend here!
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Utente ospite
Soggiorno: apr 2023
Lavoro
5.0/5
Eccezionale
Pubblicata: 10 apr 2023
I really enjoyed my stay at Mona Plaza. The room, the location and the views, the food and the fitness area were all super! I had to unexpectedly prolongue my stay and I was very glad for the choice of hotel! thank you
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Risposta dalla struttura: Dear, It's great to hear that you had a wonderful experience during your stay at Mona Plaza! It sounds like you were impressed with the room, location, views, food, and fitness area, which are all important aspects of a comfortable and enjoyable hotel stay. We're glad that you found the hotel to be a good choice, even when your stay was unexpectedly prolonged. Thank you for sharing your positive feedback with us, and we hope to have the pleasure of hosting you again in the future! Kind regards, Zarija Vilaret, marketing communication specialist