Papillon Zeugma Relaxury

This was my fourth time staying at the wonderful Papillon Zeugma Relaxury, and once again, it exceeded expectations – even under exceptionally challenging circumstances. Due to the conflict situation in the Middle East, all charter flights were canceled shortly before our trip, creating a very stressful situation. However, the hotel team truly stepped up. They were highly responsive, supportive, and offered several convenient alternatives to help us navigate the situation. I eventually found a flight that arrived one day earlier than planned, and to my pleasant surprise, the hotel was gracious enough to offer a discount for the additional night. As always, I stayed in the Luxury Pool Suite on the ground floor, my preferred room every time. It’s spacious, impeccably clean, and looks exactly like the photos – something I’ve always appreciated. The check-in and check-out process was quick and smooth, which is so important after a long day of travel. Throughout our stay, the staff were consistently friendly and helpful. Guest Relations went above and beyond to accommodate our needs, and the Reservations Team ensured everything was handled with great care and attention. The food variety at the resort is truly outstanding, catering to all tastes and preferences. But what stood out even more was the staff’s attentiveness when something wasn’t readily available on the buffet. On one occasion, I wanted black grapes, and they immediately brought me a generous plate. Another time, I was simply craving butter and jam, and again, they went out of their way to get it for me. These thoughtful gestures really reflect the level of care and hospitality this hotel offers. One special highlight of this visit was receiving a special invitation for returning guests. The hotel hosted a lovely cocktail party, where we were welcomed warmly, received small appreciation gifts, and had the opportunity to speak with team members who genuinely wanted to hear about our experience and feedback. It was a personal and heartwarming touch that made us feel truly valued. If I had one small suggestion, it would be for the à la carte restaurants to stay open a bit later, as they currently open at 18:30 and close by 21:00 or 21:30. A slightly extended schedule would be more convenient for those who enjoy dining later in the evening. Despite the initial travel challenges, this vacation turned out to be just as relaxing and memorable as my previous stays – perhaps even more so, thanks to the thoughtful care and exceptional service shown by the Papillon Zeugma team. I’m already looking forward to my fifth visit!

This is 1 of the best hotels we have visited in Belek, it was so good we’re planning our 3rd trip! Spacious rooms, comfortable beds, great food & drink. Food is great and there’s something for everyone with premium drinks always available. They have the best amphitheater around, a good water park & great entertainment. I have to give a special shout out to Teena in the entertainment team who taught us how to play bocce and shoot a bow and arrow! Kadir in the beach bar & Murat in the 24 hour bar, all 3 looked after us, entertained us, we’ve had fun and laughter and made friends forever ❤️ don’t forget to ask Kadir for a Bahamamama, they’re so good! We’ll see you again in October!