benjamin m
31 agosto 2024
We booked a Promo Room DZS Balcony Garden view via LuxairTours for 1 week All Inclusive for EUR EUR 3.140 (2 persons). We received our keys for a room at the first floor at 2 PM, airco & hifi was working perfectly, curtains were closed, and we started to unpack and put our stuff in closets. Afterwards, we visited our daughter who had booked a villa for 3 persons with access to a nice big separate swimming pool, and explored the beautiful resort and nice beach. After our dinner we went back to our room, we opened the curtains and we noticed that we had no balcony, no garden view, but a view on the Spa’s roof and loud,noisy airco systems. We were too tired to complain that evening and we went to bed early. Suddenly, after 9 PM our ears were tortured by Live Music coming from a PA system that was built up on a podium on the ground floor in the opposite of our front door! After a bad night, we complained and they offered us only 2 options: a) the room next door with balcony, no garden view, and still the loud evening noise of the Music PA system. b) a room at the same floor, 25 meters away, with a small balcony for 1 chair and still no nice garden view. We took option b, but the booming PA sound in the evening was still annoying. However, there are also good things to say: main restaurant offered good meals in buffet form, plenty of choice, various bars with good quality drinks, a special coffee bar, very nice swimming pools, a paradise for kids, good entertainment team, friendly staff, nice priced hairdresser, nice little shops. Concerning the beach, it was steeply sloping and pebbles were sharp.
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