the Puxuan Hotel and Spa

Non capisco, ho fatto il check-in l'8 e il check-out l'11. A quel punto, la reception ha preso un deposito di 5.000 yuan e ha detto che sarebbero tornati dopo il check-out. E' ormai il 16 e la cauzione non è stata ancora restituita. Ho chiesto al servizio clienti e mi hanno detto che devo andare a lavorare come contabile, e ci vuole ancora tempo per andare al lavoro. Ho soggiornato in così tanti hotel. Questa è la prima volta che riscontro questo problema e mi fa sentire molto a disagio! ! !

Room was clean and had amazing views. Staff greeted us downstairs late at night. Which was very helpful since it was our first time visiting. The lobby is on the 3rd floor and reception helped show us to our room. The staff spoke English and welcomed us late in the night at 1:30am. Very thankful for their help as we were tired and wary. The room was very comfortable with water, coffee, tea, and all amenities we would need. When checking out the staff escorted us down to the first floor and handed us off to our tour guide. Enjoyed our time here. Thank you to the staff.

An oasis of calm and zen, perfect refuge from the business and heat of Beijing. Special attention was paid with little touches such as balloons and flowers for our wedding anniversary, turn down service had finessed touches. Beautiful rooms and incredible soundproofing.

Awesome design!

My flight was cancelled and I was forced to stay over in Beijing for the night. Hotel staff went for rhe extra mile and upgraded me to a bigger room and provided me with essential oils when I feedbacked about the adour in my previous room. The room was clean and spacious, facing Jingshan park view, its too bad I couldnt stay longer for the amazing view. The hotel staff was so attentive, very patient and very eager to help, she made me feel like a queen 😁 Spa garden was therapeutic and calming, I wish I could spend more time there. Lounge was a sexy area, I suggest to go at night time. Cocktail there was average. Gym was small, not comprehensive for an active person like me. I tried both their frenchcuisine Rive Gauche and the chinese cuisine Fu Chun ju. Services and staff were impeccable and polite. But if I can only choose one, its the chinese cuisine, their roasted pigeon was AMAZING! I visited Jingshan Park whic only 5 mins aw. 9/10 FOR THIS EXPERIENCE!

I have stayed at many highend hotels around the world. Puxuan Beijing is absolutely one of the best one. Everything is almost perfect. Very new, super clean, very tasteful artistic design, beautiful lobby, and superb location. The service staffs are also super friendly and have been very helpfully from luggage service to all room services and also very flexible providing a little late checkout to accommodate my schedule. Will definitely stay again next time.