Utente ospite
6 agosto 2024
My family and I stayed at Paradisus for a couple of nights and we were very disappointed. My husbands family is actually from the Dominican and we go to an all-inclusive resort every year, we are sad to say that the service was not great. Consider booking at another resort, they are some amazing ones out there. Here is my list of items that we experiences that were not great: Service Quality: Throughout our stay, we experienced consistently poor service. The staff did not appear enthusiastic or attentive, which impacted our overall experience negatively. Check-In Process: The automatic online check-in service was non-functional, leading us to wait in line to speak to someone and get our room assigned. This inefficiency added unnecessary frustration to our arrival. Delay in Room Requests: Despite requesting a bed and crib upon arrival, it took multiple follow-ups before these items were finally provided. This delay was inconvenient and did not meet our expectations for prompt service. Family Activities: the resort is marketed as a family destination, but we found the kids' activities to be lacking. The kids' room and available activities were subpar compared to other resorts we’ve visited in Punta Cana, making it less appealing for families with children. Dining Reservations: Securing reservations at your restaurants was challenging. We attempted to book a table at 9:30 am, but the only available option was the Dominican restaurant, which was not suitable for children.
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