Shangri-La Golden Sands, Penang

Very suitable flor family vacation with lot of activities for kids. The swimming pool is sheltered, hence, kid can play even under the hot sun. The room cone with balcony with sea view. All staffs are very friendly and helpful. The buffet breakfast is awesome with lots of choices. The beach is clean and plenty of water activities to try. There are 2 indoor playgrounds which are free and payable. Parents can let the kids enjoy the playground while relaxing

Kids friendly hotel , suitable for different age of kids. Very crowded. Hotel is aging but clean

The hotel was overly crowded, and service standards noticeably dropped, especially during the 3 PM check-in rush. While they offer a Family Lounge—which is a thoughtful touch—the service there was actually slower than the main queue outside. The bellboy/luggage area was also extremely slow during peak hours (check-in/check-out). The facilities and pool are great for kids, but overall the service was disappointing. During breakfast, when we asked for a baby chair, we were told to walk to a corner and get it ourselves—not what you'd expect from a 5-star resort. Our room also had a leaking toilet. We reported it, and I believe someone came while we were out, as the floor mat had black shoe stains. However, the issue was not fixed, and no one updated us or offered to change our room. For the price and brand, the lack of service and communication was truly underwhelming.