The Platinum Kuala Lumpur by Whitfield

Suites located at the heart of city. Convenience place to the attractions and big space for family

Checking in and out was a bit hard and confusing since there were multiple companies in the same building, but besides that everything was great. Very nice views and good location!

location wise are very good,KLCC just few mins walking,also MRT are just downstairs,check in and out are smooth,a lot of guest everyday The only thing is the pool are only open 10 to 10,I go out early and come back late,so doesn’t got much time to enjoy the infinity pool,and also the pool can’t see KLCC much,so if you are in it,choose tower 2 better,they are facing to the KLCC,refer to my photo

vwry halpful and friendly staff

This is my 1st time stayed at The Platinum Suites. The location are great. Very easy to get food because many gerai & restaurants nearby..also nearby klcc, bukit bintang, TRX & jln TAR.. From my apartment the view are KL Tower & TRX building. Overall i”m satisfied staying here..

The experience is horrible. So horrible that even it's free, I'll be considering whether I'll be back to this place. 1. Check in service slow. It's not a hotel. More of Airbnb operated by a company. If I wanted Airbnb type, I would have booked in Airbnb website. 2. Lift is horribly slow and it takes at least 10mins each time. 3. The unit is dirty and full of ants. Toilet was used even before I stepped into the unit with urine in both toilet, not flushed. 4. One of the reason of booking this unit is the bath tub but obviously it is not properly cleaned with stains. 5. Towels smell bad and one is yellowish. 6. Provided water bottle but unfortunately it was opened and drank before. Yes. They placed a drank bottle on the table. I almost drank from that bottle as I thought it was opened by my partner and I am horrified that it is not 7. Sofa is broken. How is that a good condition to rent out? 8. Deposit RM500. EVEN HIGHER THAN THE HOTEL. This unit must be decorated by gold. I did message the helpline but all I get is "we will check and clean up". With this price, I would have gotten a better Airbnb or even a proper hotel. If I can ask for a refund, I would. Horrible experience.

Room was good and great. But the check in process was not great and very complicated. One there were Indian security who very rude with customer. In the middle of checking we were been shouted by him . Very not good impression. The room and view was superb but not the staff. And the lift was worst . The worst lift ever. Have to wait more than 20 minutes for the lift. Room and view great. Staff and lift not good.

If I really have to find one nice thing to say about this place is that the customer service was very helpful and willing to make up for how uncomfortable the place is. The building we were in looked like it didn’t have double windows, we were at the 27fl and it felt like being at the ground floor with the windows wide open as we have never experienced before anywhere in the world. The mattress was super hard mostly because I’m pregnant and I needed at least a topper. After complaining also via trip.com, as at first they didn’t seem so accommodating, the management agreed to move us to a more quite floor and add a topper. The new room however had a very old smell, as we left a package of cookies on the kitchen counter it immediately was covered by ants. The elevator was super slow, as much as we understand that it’s a tall building of 50 floors, waiting over 20 minutes for an elevator seems a bit excessive. Another good note is the sky deck at the 50 floor with a nice pool and beautiful view.

The deposit was triple the booking price . The staff was so rude and literally acted like they don’t care if u want to stay or want to leave. The Bulding its self is so crowded and they have mixed it up with residents, students, tourists and ********* so it’s really looked so weird . Too many restrictions. Don’t do this don’t do that like we are some sort of School kids and need to be guided all the time. They had a list of fines and rules . How come it’s possible if you are on a fkg vacation and a person tell to sleep early , don’t play music,and many more .. Definitely won’t recommend it for couples or tourists at all .there are a lots of many other options Plz don’t make a mistake booking here at all . The only good about it was they take care your luggage without any charge before checking in and checking out.