Holiday Inn Express & Suites Baton Rouge East

Overall one of the better HI Express hotels I have stayed at.

Hotel was quiet and very comfortable. Plenty of outlets and usb ports. The bed was too high. I’m a petite woman and couldn’t get in the bed. I also would have liked an on-site restaurant for dinner. I reserved a room with 2 king beds but was told they didn’t have that type room and was given 2 queens beds. It was fine for one night.

We stayed a few days for the LSU graduation for our niece. The rooms were clean and spacious. The area is amazing plenty of eateries and shopping. We would definitely come back.

I was waiting to write this review, as I was extremely pleased to have stayed here for the dollars paid, what a deal! Upon arrival, the staff was extremely friendly and welcoming. The room was incredibly spacious, quiet, and comfortable. The breakfast the next morning had more options than I've seen in a while at similar properties. And the check-out was seamless. Overall an extremely positive experience I would have no hesitation recommending to others.

The staff at front desk were so nice and very informative.

Quite a few items not repaired in the room, lightbulbs towel bars, etc.

The front desk staff (Bry) were absolutely wonderful!!

We stayed 2 nights. The second night at 9pm our smoke alarm starts going off. I tried calling the front desk and got no answer. I had to go down to the front desk to find him in the lobby standing in front of the television. I told him the alarm was going off and he goea look at a panel behind the desk and says there is not anything showing. I tell him you can hear it from the 2nd floor. He says he will come up with some batteries. We sat there for 10 minutes with the blaring until he arrived. He changed the battery which stopped the blaring noise but the thing kept chirping every 30 seconds. He said he would go down and get new batteries. I waited until 10pm and he never returned. At 6am, I go to the front desk to file a complaint and it is a different guy. He said I have been here since 11pm and was not told. I told him. If he would have known he would have fixed it or moved us. I told him I didn't know there work shifts. He said I can credit you $69, which is not even half of the night of the room. Very disappointed with this hotel. Breakfast was horrible, pancake machine broken. I would not recommend to stay at the place.

I left an item that was in sentimental valve to me. After getting a case number and calling four times to only be told “we will look and call you back” and getting no call back. I will never stay in a Holiday Inn Express & Suites again. I wish to stay in a hotel that I can trust my items to be returned when left behind and will have the decency to return phone calls.