On arrival, we were immediately confronted with increased parking charge, which we were totally unaware of.
Prior to booking, we checked into all hotels in Bath and decided on holiday inn express as their onsite parking charge was £15 per day if you were a guest reduced down from £50 per day for non guests.
The receptionist though very lovely in her maner clearly didnt understand how this may feel, she said it had increased to £80, but staying guests had a reduced rate of £50. It had increased from 1st March!
I said that the website said £15, she didnt remark on that, and said that we had 45 mins free parking to decide what we wanted to do, and said if we wanted to go ahead with the £50 daily fee, she pointed at a code on the room info she gave with the room access card.
Obviously very annoying, as its over 200% increase, without notice of the increase of the charge ahead of the visit.
So we organised used just park and obtained a parking space for £10 for 24 hour parking.
It was 5-10 from the hotel, 20 mins walking, so we used a Uber to return to the car the next day for £8.
This added to the overall stress of the stay and could have been avoided if the hotel had honored the original charge which was not notified prior to our stay.
Holiday Inn is 23 mins walk from the main part of Bath, so if you are looking to stay in Bath, i would avoid staying there.
Whilst we were their the Hilton Double tree was slighly more expensive for a room, but we checked the parking and they offered 24hours for £18.99 which is really good for central location in Bath.
Additionally our room at the holiday inn was dusty and our bed was very uncomfortable, we found a pair of trainers in our room (not ours) which showed the room wasn't cleaned particularly well. The shower ran hot and cold too, which added to the overal experience. When booking out of the room, i was asked about our stay and i told the receptionist my comments, she offerred me a free bottle of 500ml drink for my inconvenience, which i gave to me daughter and left.
I won't be staying at the holiday inn express again, and for good reasons.
Ii would check out the Hilton for any future visits as i feel that would be much better based upon my experience.
Traduci
