Phoenix Nights Guest House

Cheap & Cheerful. Perfect central location. Everyone friendly enough.

On thepositive side this property is cheap and fairly central. On the negative side my ensuite bathroom was in dire need of redecorating as paint was flaking off the woodwork and there were cracks un thewalls and ceiling..The free toiletries appeared to be what previous guests had left behind going back who knows how long. Unlike the photo in the gallery there was no hand towel in the bathroom, just one bathtowel on the bed. There was no kettle in the room and not a cup or glass in either the room or bathroom. The room itself appeared clean enough but there was a hole in the wall beside the door frame in which you could see the brickwork Downstairs the only communal area I found was the kitchen and adjoining bathroom. Although the kitchen was well enough stocked with plates, crockery etc.it seemed neglected and in need of a good clean.( this includes the inside of the fridge) The top of the table also felt tacky and the same grubby looking dish towel was sat there on all three mornings I ate breakfast there. Again, the 'delicious ' breakfast shown in the gallery wasn't my experience.: there was cereal, milk, bread, jam and a half bar of spread. There were also some oranges in the fridge. Beside the kitchen sink, on top of a washing machine and tumble dryer was a never decreasing pile of laundryThe view through the kitchen window was of piles of rubbish which in the event of a fire might well have blocked the fire exit. As for welcoming staff, I never met any.

The surrounding area was quite rundown although it wasn’t far to walk to shops, pubs and restaurants. The property was in poor condition. There was an overall stale, sweaty smell and the farpets were grubby. I was shocked and the dusty, crummy condition of my room. I wasn’t sure if the bed linen would be clean so I slept clothed on top. There was no kettle and although there was a huge telly it was difficult to see from any of the bunk beds due to their position. A shared bathroom and toilets which was down a flight of stairs was also inconvenient.