Phoenix Nights Guest House

On thepositive side this property is cheap and fairly central. On the negative side my ensuite bathroom was in dire need of redecorating as paint was flaking off the woodwork and there were cracks un thewalls and ceiling..The free toiletries appeared to be what previous guests had left behind going back who knows how long. Unlike the photo in the gallery there was no hand towel in the bathroom, just one bathtowel on the bed. There was no kettle in the room and not a cup or glass in either the room or bathroom. The room itself appeared clean enough but there was a hole in the wall beside the door frame in which you could see the brickwork Downstairs the only communal area I found was the kitchen and adjoining bathroom. Although the kitchen was well enough stocked with plates, crockery etc.it seemed neglected and in need of a good clean.( this includes the inside of the fridge) The top of the table also felt tacky and the same grubby looking dish towel was sat there on all three mornings I ate breakfast there. Again, the 'delicious ' breakfast shown in the gallery wasn't my experience.: there was cereal, milk, bread, jam and a half bar of spread. There were also some oranges in the fridge. Beside the kitchen sink, on top of a washing machine and tumble dryer was a never decreasing pile of laundryThe view through the kitchen window was of piles of rubbish which in the event of a fire might well have blocked the fire exit. As for welcoming staff, I never met any.

The Phoenix is well located for all the main features of Barrow. It is basic but, as the price reflects that, decent value for money. Only downside was having to go through a Sitting Room/Kitchen to get to the loo or shower. Guys who run it are ok, friendly, so all good there.

The surrounding area was quite rundown although it wasn’t far to walk to shops, pubs and restaurants. The property was in poor condition. There was an overall stale, sweaty smell and the farpets were grubby. I was shocked and the dusty, crummy condition of my room. I wasn’t sure if the bed linen would be clean so I slept clothed on top. There was no kettle and although there was a huge telly it was difficult to see from any of the bunk beds due to their position. A shared bathroom and toilets which was down a flight of stairs was also inconvenient.

Good value Very god value for money

Ok Stair carpet could be doing with a hoover No mirror in the bathroom makes it hard to shave plus you have to walk through the sitting room and kitchen for a shower apart from that it was ok

The most filthy disgusting dump ever. From what I could see. The main door was wide open when I arrived I looked in and just knew instantly I would have issues. I never dreamed it would be as bad as it was. I tried to gey the key from the lockbox and it wasn't working. I followed instructions to the letter. I obviously called to enquire and was shocked with how MARK dealt with me, rude, abusive and unhelpful. I didn't get in and I am sorry that I politely closed the door as he asked. I should have left it, as I didn't open it. I ended up going back to hospital and had no choice but to sleep in my car, which in fairness was probably a better option given the state of the door way and hall leading to other doors and a staircase with ancient dirty red carpet. Let's hope *********** and PayPal sort out my refund and block this scumbag ripping off anyone else. I was in a vulnerable situation and was left without a bed which I paid for.... what a horrible experience on top of having ongoing hospital treatment the following morning, which was why I booked the room in the first place. ADVICE.... PAY A LITTLE MORE AND KEEP AWAY FROM THOS SESPIT .