Monte Carlo Motel

I booked this room with *******. When we arrived, we were told that ******* had cancelled our reservation, but the motel had made a reservation with another motel just down the street "in case we didn't know the reservation had been cancelled." This made no sense to me! Upon further investigation with *******, I learned that the Monte Carlo told ******* my credit card was declined. Not true! I'm convinced the Monte Carlo gave away my reservation for some reason and then lied to me. Perhaps to accommodate a larger party, or perhaps to accommodate a stay longer than one night. Regardless, it was sneaky and deceitful and left me looking for a room at 8 pm after a full day of driving. (No, I didn't accept the room at the other motel that they had booked for me.)

June 24, 23 my family and I stayed at this motel. We drove in for 1 night to see friends and we’re supposed to camp in their yard, but when we saw the pool at this hotel we chose to stay there. Parking was easy, the room was clean. We checked in at 8pm and decided to take a dip in the pool. The gate was shut so we opened it and went to the pool. It was white and murky so I decided to not go in. My child and husband jumped in …5 minutes later the owner came and said it is not open and asked why are you in there. Upon checkout I voiced my frustration politely to the owner that we only came here for the pool and advertising on the huge sign in front of the hotel and online that you have a pool is false advertising. My child was so disappointed! He responded first saying we had a extra person stay in our hotel which we “cheated”and didn’t tell him about (yes a friend came by for drinks in our room for 2 hours) and that closing the pool is his decision that he is the owner and he doesn’t need to post that online, if we wanted to swim in the pool we should have asked when we booked and again when we checked in. I asked him to post the pool is closed online to stop other children from being upset, he raised his arms and voice at me so I had to leave. I would never stay here again and would love it if people didn’t support this hotel. This is a new owner (I have heard good things about the past owners) that is rude.

My husband and I had a very comfortable stay here last Friday.and we will be back. The room was clean and the bed was very comfortable. It was a very quiet room even with the air conditioner on! We heard no outside noise while we were there. We were very happy with the service and look forward to a return stay when we next drive out to Edmonton.