Utente ospite
22 novembre 2024
Overall a clean establishment, a comfortable room, and it felt safe. The neighbourhood is secure. I also enjoyed the coffee shop downstairs which was open most of the day - this was good. Some ladies at the front desk were not so friendly upon check-in or throughout my stay. Their manner, body language, and facial expressions appeared arrogant, and they seemed disinterested in helping throughout my stay. Despite the language barrier, they could have been more proactive and friendly to assist. Most could not speak almost any English, which was peculiar for a hotel of this level. One person who stood out as extremely willing to help, and deserves to be recognised for his excellent attitude, was the bellboy Dorian. He had a smile and helpful approach each time he saw me, was entirely professional, and I was happy to have him there; thank you Dorian. Some of the baristas at the coffee shop were also positive/friendly.
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