The Mariner Resort Cape Cod by the Red Collection

It was a nice stay unti the hockey league team started playing hock in the middle of the hallways at 9 pm at night. Friend dest tells me quiet hours start at 10. Which is desired the point. The parents of these hockey player kids had zero control & made the girls trashed.

Th slider door was broken so we could not use it which made it very unsafe! There were no towels when we checked in and the beds were not made!! The hot tub looked like dirty water and theee was sand on the bottom. I’m not happy with it at all! I would actually like some type of credit or refund!

The room I was supposed to have they didn’t give me. I was promised a sofa bed in my room and did not receive it.

I’ve been going to The Mariner for years. Current management has exceptionally high standards. The place has never been so clean and the staff was eager to be of service. Outstanding value in the heart of the Cape!!!

The location is great, closed to the beach areas, restaurants, the pool is great and warm during winter time, the rooms are clean, comfortable

Great spot, the room was clean and the hotel overall was nice and clean. Breakfast selection can be improved a bit but I have no complaints about other things. Staff and parking was great.

The property was a bit run down, inside and out, and my room a little tired. The tub drained slowly, the beds were coil spring and not terribly comfortable, the towels were a bit thin and scratchy, and the hallway was chilly and did not get vacuumed during my three days there. The bathroom fan was packed with dust and the bearing in the fan was going so it was quite loud. The heater was also quite loud, particularly on startup and went on and off frequently during the night and kept waking me up. The screen on the sliding door was ripped to shreds, the door and screen slid with great difficulty, and the glass was dirty. The repairs that I saw were a bit slip-shod as nothing was completely repaired; wall patches were not sanded and were unpainted; marks on the wall left uncleaned and/or unpainted; holes from old locksets on the door were unrepaired and obvious. The included breakfast was predictably uninspired and dull. Staff were fairly uninterested and unengaged during my stay, and as I checked out all I got was, "you're all set." No eye contact, no thank you for staying or inquiry as to how my stay was. I gave two stars because the things that lowered this rating are problems that are easy fixes and management should have been on them. It is unlikely I will stay there again and cannot recommend to others.

The staff was extremely pleasant in dealing with me snd my families need and request.

Overall type place was pretty clean. Service was average for todays times. Desk clerks were pretty involved being on the phone when asked a question. Bed was very squeaky just the sitting on it, and more so when sleeping and turning over. It snow a couple days before our stay and the parking lot was still very slippery when walking to the car. only the doorways were cleaned up. During checking out my wife left her phone in the room. So I found an employee cleaning one of the room so she could open the door to get the phone. She handed me her key to go open it myself and then I had to return the key to her. Not very secure!