Cotton House Hotel, Autograph Collection

真的是我人生住過最差酒店第一.五星的價格五星的酒店.店裡員工就像差他幾百萬似的服務非常不好.白天7.8點外面就很吵.隔音超級差！半夜2.3點地板聲音跟外面機器聲音吵不停，沒用空調30度的天，所有枕頭一股異味很臭.白天把這些情況告知前台處理他們一副沒辦法就這樣給你換房間.換了房間還是一樣還死鴨子嘴硬説空調就這樣沒毛病.我們衹是需要解釋枕頭換一下也就擺了態度冷漠的就像我們故意來找事兒.衞生很糟糕..簡直一堆吐槽點！還不如一晚上2千的酒店最起碼人家有空調！謹慎入住選擇！

This is the worst Marriott hotel I have ever stayed in. It's the first time I've encountered a hotel that goes out of its way to say "no" to guests. The story is simple: I checked into the Cotton House Hotel on May 11th at noon. Since the room needed cleaning, we left our luggage at the front desk, completed the check-in process, and went to explore Barcelona. At check-in, we requested a firmer pillow and a blanket from the front desk clerk, who promised to provide them and assured us they would be delivered to our room along with our luggage. We returned to the front desk around 6 PM, got our room keys, and went to the room, only to find that neither the pillow, the blanket, nor our luggage had been delivered. My wife assumed they had simply forgotten, but this was just the beginning of our worst experience: my wife went downstairs to speak with the front desk. To my surprise, she returned alone, dragging our two large suitcases. Despite multiple staff members, including bellboys, seeing her struggle with the luggage, no one offered to help. She reiterated our request for a pillow and a blanket at the front desk, and they responded they would look into it. By 10 PM, we had received no response. I called the front desk to repeat our request, and they said they would continue looking. Almost an hour later, a rude knock on the door was followed by an arrogant staff member (whom my wife recognized as the bellboy who had ignored her earlier) handing her two sheets. He claimed they were the only items they could find, adding, "OK? OK!" in a haughty manner to end the conversation. I was on the balcony and didn't see this exchange, but I heard the rude tone. When I saw the sheets, I realized this was not just about a lack of firmer pillows or blankets but about discrimination. I rushed to the lobby with 2 sheets and asked the front desk if the hotel manager was available. Another arrogant staff member said the manager was not available and that I could speak to her instead. I asked if there were no blankets in the entire hotel. She said there weren't. I asked what they would provide if a guest felt cold in their room. She said the two sheets I was holding. I asked if she was sure, as a staff member of a Marriott hotel, that this was the help they offered. At this point, another male staff member (could be seen in my photos) appeared and reiterated that the two sheets were considered blankets. The absurdity of this conversation almost made me laugh in anger. I then asked, "If I record this conversation, will you say on camera that the sheets I’m holding are what you consider blankets in English, OK?" They then realized that continuing to lie would leave them no way out. Note: that I don't speak Spanish, and all my conversations with them were in English, they also did. At this moment, a more senior-looking madam emerged from a room behind the front desk and said, "Sorry, I'll get you a blanket." This was the first time I heard an apology. This ma