Tuxtla Gutierrez: hotel con bar

Abbiamo avuto un bellissimo soggiorno per poche notti, il nostro letto era comodo, la camera era pulita e spaziosa e la doccia era grande! Ci è stato colazione, c'era parcheggio gratuito disponibile e la palestra era grande anche! L'unico miglioramento che vorrei dire è avere un personale amichevole alla reception che potesse comunicare in inglese un po' e un netflix disponibile sulla TV. L'uomo al colazione è stato così utile!

Im a Bonvoy Member and stayed on Marriotts around the globe, I’m so sad to say that this is the worst in my own country. The hotel, looks very old everywhere. There is zero maintenance, Front desk very cold feeling, normally a nice front desk invite you to stop by.. well not the case here. We had lunch at the restaurant that took 45 minutes to get to the table with an empty restaurant only 2 or 3 tables at the time. No air conditioning it all. They had this big floor fans that helps a bit but come on!!!!, this is a Marriott not a 2 start hotel. We originally book a 3 night stay but we leave one night early and cancel another extra night at the end of our trip. I reserve a 2 double beds City View deluxe room. They give me room 247 with a terrible parking view room. I call front desk and they change us to room 518 on the 5th floor, on that change we lost my daughter’s Oaxaca handcrafted backpack, we were not able to recovered. In the bedroom our bedsheets and bath towels were ripped off. It feels terrible to use them. Worse case at the pool, I took my youngest kid for swimming, there was no pool towels, I ask a gentlemen for some y that took 35 minutes and when they arrived, the towels conditions were worse than a mechanic shop, juts terrible condition. We ask for an extra sheets for the sofa-bed that took 90 minutes to get there. On our second night, there was tremendous party with a high volume somewhere at the main boulevard that ends close to 4 am. You feel the music as it was next door. (I know the hotel can’t control that, but they can invest on some new technology glass with noise reduction ) again, this is a Marriott!! Our room neighbors were drinking and being loud until 5 am. Terrible. We decided to leve in the morning and cancel our next reservation. So disappointed about our experience.

Personale molto gentile, mi hanno preso cura veloce e in reception mi hanno dato molto buona attenzione, la stanza pulita tutto in ordine e il posto molto bello, se ritorno perché non tutti gli hotel hanno buon personale

La signorina di vendita è stata molto amabile e paziente. Grazie a tutta la squadra di banchetti e dell'hotel in generale.

It's fine. The only thing I'll say is avoid breakfast buffet, it's all heavy and full of processed food and the things that are fresh were wilted and unappealing. Its also very expensive. For less money you can take a cab to and from the Mercado Juan Sabines and get a way better breakfast. They also don't ask before assisting you with your luggage, which we barely had. We then obviously felt obligated to tip since he yanked them out of the trunk of our cab before we were out of the back seat. We don't like our stuff being touched but at that point it was done. Won't stay here again.