Hotel in zona Мол Банско, Bansko

No sign posting, whole place looks like a labirynth if you are there for the first time. Even reception has no posting, and as it is sideway to the main road, hard to find. A friend drove us to the place and was told if she does not leave within 10 to 15 min will be charged parking fee. We were placed in a room in Downtown 3 just above the disco club (apparently called piano bar melody) which seemed to work about 24 hrs. At 12 am the music was so loud I called reception and asked for assistance. They promised to help, but after one hour without any change I called them again and was told receptionist was alone and not able to come to the club. Instead he asked me to go down and ask for silence (!). I asked if I could have the room changed but needed help with a porter and some drive as the place is really huge. Not possible, had to come to reception, get the key and then move myself with all luggage and my 7 year old sleeping son to the new room. Not feasible at 1 am of course. I had to call 112 twice. As a result, after 2 am the music went slightly down. At 5.30 am I woke up, music was still being played.. Breakfast in the main restaurant average. French restaurant also average. The biggest problem of the place is that you need your room card to go through the hotel and spa area but if you are staying outside the hotel part your card does not work for the hotel and spa. You need another card for the spa which does not work everywhere. At 8.30 pm on our way out from the spa my son and I ended up locked in a tiny area about 4 Sq. M. with 3 doors which our two cards did not open. Dark, no people, hard to tell where you are. Luckily I had my phone with me so called reception to ask for help. We even did not know where we were. Very frustrated experience. Would not recommend this place at all.