Novotel Living Bangkok Sukhumvit Legacy

We enjoyed our stay here. The location was great- easy to walk places and very central. Good access to public transport. The breakfast had good options and the room was tidy and spacious. Friendly staff and efficient check in and check out. Things to be improved- it was very busy and the reception was noisy and full of luggage everywhere. The concierge almost gave us the wrong luggage when we handed him the ticket until we corrected him (no locked luggage room). There was a family whose child continuously screamed loudly (she was just playing) and no one from the hotel asked them to use a quieter voice inside the lobby, move outside or go to the kids area. At breakfast, my chair had a sharp screw that went into my leg when I sat down, but the restaurant employee was quick to remove the chair when I showed them and check I was ok. One of the rooms had a faulty plug for the bath (it wouldn’t stay down so we couldn’t fill the bath) and the hot water didn’t work- even after running it for a long time, it didn’t warm up. Overall, we enjoyed our stay at this hotel.

The room is quite spacious and clean. It’s located inside an alley. Its location is in between asok bts n phrom phong bts within 10-15 mins walking distance.

Had a 3N stay in Nov. Appreciated the complimentary upgrade to a suite. Living room and bedroom were huge, with free minibar drinks as well. For the location, the route leading to the main road was narrow, so abit dangerous when walking as there was traffic from both sides. For the breakfast, quite a disappointment. Best to give it a miss and have a longer sleep.

Excellent location with spacious and spotless rooms, complemented by very friendly bellboys. The rooms are quiet and comfortable, providing a peaceful and relaxing atmosphere. However, the experience was marred by the receptionists, who generally displayed poor attitudes and lacked customer service skills. When I encountered issues connecting to the WiFi on my MacBook Pro, I was told to visit the reception area for assistance, whereas most hotels would typically send someone to help in the room. On my departure day, I requested help with my luggage around 6:55 am, and the receptionist claimed there were no bellboys available. Yet, when I reached the lobby, a bellboy was present at the door. Despite this, the three receptionists on duty failed to apologize for their inadequate service. During my stay, I frequently passed the reception area and noticed the staff often ignored me, pretending to be occupied even though there were no guests waiting. I hope the hotel management will retrain their frontline staff to improve customer service etiquette. The rating of such a wonderful hotel is unfortunately lowered by a few unprofessional employees.

Location was about a 15 minute walk to Asok BTS station. You can also opt to walk to Phrom Phong BTS which is slightly nearer. The room was spaciois and the beds are comfortable. Definitely worth the stay!

Room is very clean, large, with microwave, large fridge and electric stove. the AC is a bit too loud even with lower fan set. wish they have even lower fan set to make it more comfortable.