Novotel Living Bangkok Sukhumvit Legacy

Excellent location with spacious and spotless rooms, complemented by very friendly bellboys. The rooms are quiet and comfortable, providing a peaceful and relaxing atmosphere. However, the experience was marred by the receptionists, who generally displayed poor attitudes and lacked customer service skills. When I encountered issues connecting to the WiFi on my MacBook Pro, I was told to visit the reception area for assistance, whereas most hotels would typically send someone to help in the room. On my departure day, I requested help with my luggage around 6:55 am, and the receptionist claimed there were no bellboys available. Yet, when I reached the lobby, a bellboy was present at the door. Despite this, the three receptionists on duty failed to apologize for their inadequate service. During my stay, I frequently passed the reception area and noticed the staff often ignored me, pretending to be occupied even though there were no guests waiting. I hope the hotel management will retrain their frontline staff to improve customer service etiquette. The rating of such a wonderful hotel is unfortunately lowered by a few unprofessional employees.

Amazing little hotel nestled behind the back alleys. Not so short walk to emquartier but a short walk over to emsphere. The staff was super friendly. Breakfast was not as bad as the reviews mentioned. The spread was acceptable, maybe just insufficient staff in certain moments (ie cups ran out, tables not cleaned after etc). The shower was similar to what reviews mentioned (ie hot and cold) and I finally understood the aircond sound review (ie the aircond sounds like it's from the 90s - but we did turn the fan speed down and turn the temp down which was bearable at night). All in all, it's one of the ok options in the area

The place is a bit hit for the kids. The pool has a slide that the kids really love. Free popcorn every 4pm . My kids did not even want to roam around BKK and prefer to stay at the pool 🤣. Front desk is really sweet and cheerful. Housekeeping is superb. We love everything and the hotel is really a family friendly hotel. We will definitely be back.

The staff are very friendly and helpful, they even provided me a free upgrade due to a long stay. The location is great, in between two BTS stations and close to many big malls but there is a short walk. Overall the room and amenities and new and clean - the shower head can be cleaner, and there is a large TV but not able to connect to Netflix, YouTube etc The breakfast is nice, not much variety but good enough to enjoy

I recently had the pleasure of staying at Novotel Living Bangkok Sukhumvit Legacy, and I must say it was an excellent experience from start to finish. This hotel offers a perfect blend of comfort, convenience, and modern amenities, making it an ideal choice for both business and leisure travelers. **Location**: The hotel's location is one of its standout features. Situated in the vibrant Sukhumvit area, it provides easy access to public transportation, including the BTS Skytrain, which is just a short walk away. This makes it incredibly convenient for exploring Bangkok's major attractions, shopping centers, and dining options. Additionally, the surrounding neighborhood is lively, with plenty of local eateries and shops to discover. **Accommodations**: The rooms at Novotel Living Bangkok are spacious, well-appointed, and designed with a contemporary aesthetic. I particularly appreciated the comfortable bed, which ensured restful nights after long days of sightseeing. The room also featured a kitchenette, which was a nice touch for those who prefer to prepare their own meals. The cleanliness and attention to detail throughout the accommodation were commendable. **Facilities**: The hotel offers a range of facilities that cater to various needs. The fitness center is well-equipped, allowing guests to maintain their workout routines. The swimming pool is a lovely spot to unwind, complete with comfortable loungers and a picturesque view of the city. Additionally, the on-site dining options provide a great selection of both local and international cuisine, with attentive service that enhances the dining experience. **Service**: The staff at Novotel Living Bangkok Sukhumvit Legacy were friendly, professional, and always willing to assist. From check-in to check-out, I felt welcomed and well taken care of. The concierge service was particularly helpful in providing recommendations for local attractions and helping with transportation arrangements. **Overall Experience**: My stay at Novotel Living Bangkok Sukhumvit Legacy was nothing short of delightful. The combination of a prime location, comfortable accommodations, excellent facilities, and exceptional service makes this hotel a top choice for anyone visiting Bangkok. I would highly recommend it to both travelers looking for a short getaway and those planning an extended stay in the city. I look forward to returning to Novotel Living Bangkok on my next trip to this vibrant city!

Modern clean hotel, great large room very comfortable. Quiet area but close to everything. Very helpful staff. Will come again