Recensioni su Novotel Living Bangkok Sukhumvit Legacy

We enjoyed our stay here. The location was great- easy to walk places and very central. Good access to public transport. The breakfast had good options and the room was tidy and spacious. Friendly staff and efficient check in and check out. Things to be improved- it was very busy and the reception was noisy and full of luggage everywhere. The concierge almost gave us the wrong luggage when we handed him the ticket until we corrected him (no locked luggage room). There was a family whose child continuously screamed loudly (she was just playing) and no one from the hotel asked them to use a quieter voice inside the lobby, move outside or go to the kids area. At breakfast, my chair had a sharp screw that went into my leg when I sat down, but the restaurant employee was quick to remove the chair when I showed them and check I was ok. One of the rooms had a faulty plug for the bath (it wouldn’t stay down so we couldn’t fill the bath) and the hot water didn’t work- even after running it for a long time, it didn’t warm up. Overall, we enjoyed our stay at this hotel.

Excellent location with spacious and spotless rooms, complemented by very friendly bellboys. The rooms are quiet and comfortable, providing a peaceful and relaxing atmosphere. However, the experience was marred by the receptionists, who generally displayed poor attitudes and lacked customer service skills. When I encountered issues connecting to the WiFi on my MacBook Pro, I was told to visit the reception area for assistance, whereas most hotels would typically send someone to help in the room. On my departure day, I requested help with my luggage around 6:55 am, and the receptionist claimed there were no bellboys available. Yet, when I reached the lobby, a bellboy was present at the door. Despite this, the three receptionists on duty failed to apologize for their inadequate service. During my stay, I frequently passed the reception area and noticed the staff often ignored me, pretending to be occupied even though there were no guests waiting. I hope the hotel management will retrain their frontline staff to improve customer service etiquette. The rating of such a wonderful hotel is unfortunately lowered by a few unprofessional employees.

Amazing little hotel nestled behind the back alleys. Not so short walk to emquartier but a short walk over to emsphere. The staff was super friendly. Breakfast was not as bad as the reviews mentioned. The spread was acceptable, maybe just insufficient staff in certain moments (ie cups ran out, tables not cleaned after etc). The shower was similar to what reviews mentioned (ie hot and cold) and I finally understood the aircond sound review (ie the aircond sounds like it's from the 90s - but we did turn the fan speed down and turn the temp down which was bearable at night). All in all, it's one of the ok options in the area

I stayed for 7 nights in March 2025. The hotel is in the middle of two TBS stations which take you about 10 mins to walk to from either side. Walkable distance with many shops includes 7-11 alongside the pavement that is safe to get to even at midnight. Room was clean and the air conditioning was good and cool without moldy smell；bathroom was hygienic and shower water was hot enough; supplied with toothbrush and toothpaste and lotion and shampoos. But point was deducted because of no disposable slippers Gym equipment was adequate and with air conditioning too. However, the pool was a bit small for adult but it seemed good for children. Staff were helpful and friendly. Overall, price is affordable with good quality.