Booked suite room, hotel design is good, issues is the service and the room cleanliness , entered the room there were slight unpleasant smell, floor was sticky from living room space to bedroom. Ask for a room change there were no extra room, service staff didn’t recommend a solution only told us that there were no extra suite room, compromised by not changing room and self request for the room to pass us a extra card to have aircon on while we went out as only one card given to us. Next day we left the room at 12:40pm, throughout two phone call was called to remind us that checking out before 12pm. When checking out told us about an extra charges for late check out, I suggest to tell the guest that there will be extra charges charged with the reminder call to check out instead of telling guests when they checked out. Overall, the suite is quite disappointing, standard room is even better, hotel design is trendy and comfortable for its price but service need more improvement, I had stayed with China’s Juzi before, this is the only unpleasant experience I had with Juzi’s Brand.
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