Manhattan Hotel Bangkok

Ci siamo stati per 9 giorni. Il check-in non è stato agevole e piacevole: La chiave fornita non può aprire la stanza, alla fine hanno deciso di cambiare la stanza dopo aver riprovato due volte ma hanno comunque fallito. (Siamo andati avanti e indietro tra la camera e la parte anteriore 3 volte). Ma la doccia della nuova stanza non funziona bene (non esce acqua calda). Si è scoperto che abbiamo cambiato la camera per la seconda volta. Una delle reception non è così professionale. E non si sono scusati né hanno fornito alcun compenso per questo inconveniente. PS a causa dei lavori in corso, la sera e la mattina, a volte fuori era rumoroso.

Overall, this is a nice hotel located in a lively area, and the rooms are both clean and comfortable. A thoughtful touch is the inclusion of an umbrella in the room, which is handy if you need it. The room service was satisfactory for my needs. However, the biggest drawback is the subpar service. The staff generally seemed unfriendly and rarely smiled. One incident stood out in particular involving a staff member named 'Bing' (according to him, though he wasn't wearing a nametag). He shouted at me aggressively as I was about to enter the lift, calling out, 'Hello, you come over here.' When I clarified if he was speaking to me, he sternly replied, 'Yes, you.' His tone was unnecessarily harsh, especially as I was a calm and respectful guest. While I understand he may have been doing his job, his manner felt more like an interrogation than hospitality. It was embarrassing and brought shame to me and my friend and felt completely uncalled for. I don’t expect staff to always smile—I know the job can be tiring—but a polite tone should still be maintained. After all, I was a guest and in no way acting out of line or showing aggression. Totally ruined my experience. The check-in process was also quite slow, and I found the 1,000 baht deposit requirement to be unnecessary. There were a few other minor issues: no toothbrushes were provided, the shower gel wasn’t refilled when used up, and the shower temperature was difficult to regulate, staying more on the hot side. Additionally, the lifts were slow and the buttons seemed poorly maintained. Despite these shortcomings, the hotel’s location and amenities are excellent. I would recommend it for those reasons, though be prepared for a less-than-welcoming reception experience. That said, the housekeeping and breakfast staff were much friendlier, greeting guests with a smile and a warm 'good morning,' which made for a pleasant contrast.

I think the only reason this hotel is the price it is because of location, can get better hotels for a cheaper rate, was only there one night , would not like to stay longer