Utente ospite
16 ottobre 2024
Well, this is my second stay at this hotel in 3 months time.
This time I got a room with a bath tub which is absolutely fine with me. However, there is no rack or shelf for the shower gel and shampoo, so I need to bend over 90 degrees for several times in a shower which is quite annoying. The sink also has a long hair from a previous lady guest. Photo attached for details.
Other than the bathroom, the mattress is also a bit too soft especially by the edge, so I need to sleep in the center of the king size bed to avoid a bad back in the morning.
Secondly, the same old issue happened again (it happened in my last visit in July) as the room maid took the room key away from the slot by the entrance of my room, to save energy I presumed
This time I have no choice but to run down to the front desk and addressed the happening to the asst. Front office manager. I need to reiterate to her and she agreed that is not the proper action to do in view of the security of my room.
Later on, Ms Paantayamon, the manager sent me a fruit plate and chocolate to compensate for the inconvenience caused. I sincerely urged her to conduct more training to the room maids of their uwnprofessional behavior to take room keys away from any guest rooms. It posed a security issue if the key is in the wrong hands.
Finally, I hope the hotel looks into this seriously before any theft or loss happens due to the key being taken away from a guestroom.
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