If you are considering this hotel cuz of shuttle service, there r tons of negative reviews including mine!!! On the day of arrival to bangkok, needed a place to stay near airport and chose this hotel. Pleasant stay with good facility. All dissapointment started when i decided to stay one more night on the day of leaving. Was actually gona stay at the closest hotel(Hyatt) near Suvarnvhumi airport, but the staff here told me no need, since there is free shuttle service. So with no doubt i booked for another night.. only to find out on the day of leaving, the seats were all reserved. (On website states "rarely shortage of seat, happy to accomodate request for special service") I started to panic that I might not get to airport early morning.. but the concierge was less communicative than AI. Could have told me earlier that she could at least book a taxi(fee on my charge) for me, but only after expressing my disappointment. (And no single colleague took attention during this incident).
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