Four Points by Sheraton Bangkok Ploenchit Sukhumvit

The check in was a nightmare for business traveler whom are rushing and tired. I’ve booked a King bed room 2-month ago and checked in to a twin single bed room. I called the reception and they told me all rooms were fully booked. They should have told me when I am checking in at the counter. Then the receptionist said she’ll help me check for availability and sounded a little impatient. After 20min waiting at the room, I called back again to check for status update only to be told “We are still checking, I’ll help you call again” and sounded even more impatient. Seriously, I didn’t pay 8000-9000 baht for this kinda service. After 2min, she called back and said she will change my room accordingly. Ok great, but guessed what, I’m being transferred to a smoking level and smoking room that stinks like hell. I was frustrated and went down to the reception with my luggage and said I couldn’t accept that. The receptionist keep saying the room doesn’t smell of smoke right? Hello! It’s a smoking room and you expect your air freshener do wonder to cover all that smell? I’m all prepared to cancel and move on, then the receptionist tried to help me find another room. Eventually, I’m transferred to a room for wheelchair access but a king bed at least. I spent an hour to settle the room change and I haven’t have my dinner at 8.15pm. I’m quite surprise they managed to squeeze out 2 king rooms when they keep saying the hotel Is fully booked. I know they can do wonder some times. Room size is ok, bed is comfy. Toilet for wheelchair access is not ok for normal people as there is no shower screen or glass. Water splattered everywhere and wet the whole toilet. TV channels only have 6 channels, 32 inch mini TV for 4 stars hotel..haha. Iron board please buy a new one, spider web on iron board, uneven board makes your shirt even more crumpled. Wifi is terrible as you will get disconnected every now and then which is frustrating to do work or stream any YouTube or Netflix since the TV only have 6 lousy channels. Please upgrade your router. Breakfast spread was ok, seats are limited. Not the best hotel drop off as many driver will either missed it or turned to the wrong street. Relatively small built up area for Novotel. Location is centralised but nothing much around. No convenience store or mall which is 1 or 2 BTS stops away. It’s near to Phloen Chit BTS, that’s all. Having a stayed in so many hotels in Thailand, this is one of those I’ll never be back again. First try and last time. Thanks and no thanks.

The lady helped me to check-in told me that I can get an extra room card on the next day. However, everyday I ask the front desk, they told me that I have to go and ask on the next day. It's ridiculous for me to wait and wait and wait as I only booked for 4 nights! Also, the room is very noisy either outside the window or the door. Either the train or car or singers of bar or water pipe or people at the corridor, I can hear clearly! A frustrated stay here!

Staff is very friendly and willing to assist you in any situation. Very good location

Hotel service is good. They allow me for early check in and free upgrade to executive room. The location is fantastic. Super near to BTS. The only downside is the hotel will charge for making local calls, and the rate is not cheap. I thought the hotel can inform the customers upon check in. Will come back to stay again.

A good hotel with a strategic location. Less than 5 min walk to BTS Phloen Chit. 7-11 is nearby.

Good location, cosy room and wide selection of Asian and Western spread for breakfast and lunch. But the best part of my stay, were the staff who extended warm hospitality and courtesy. For sure will stay here on my next visit to Bangkok